Technical Support Manager
Sharp —Swanley
- Full-time
- Continuous improvement
- Team management
- Training & development
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
14d
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- Continuous improvement
- Team management
- Annual leave
- Life insurance
Quick apply
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Technical Account Manager
Fortinet —London
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
9d
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- Leadership
Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Publisher Technical Account Manager (AdTech)
PubMatic —London
- £60,000 - £70,000 a year
- Hybrid work
- PMP
- Analysis skills
- Communication skills
- Annual leave
Quick apply
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Analysis skills
Technical Lead
Advania UK —London
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Mentoring
- Phone etiquette
13d
Manager of Technical Account Management
RTB HOUSE —London
- Hybrid work
- English
- Travel
- Gym membership
13d
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
Integration Support Manager
LoopMe —London
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Annual leave
Quick apply
ICT Lead PHP Developer (Jadu Platform & Digital Services)
Medway Council —Chatham
- £45,795 a year
- Full-time
- Hybrid work
- Mentoring
14d
Technical Account Manager
Emburse —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Accounting
1d
Head of IT Service Desk
Arrow Global —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
Quick apply
10d
SaaS Support Assistant Manager
EY —London
- Analysis skills
- Leadership
- Communication skills
7d
Lead M365 Adoption & Support Specialist
Birkbeck University of London —London
- £51,713 - £60,858 a year
- Full-time
- University
- SharePoint
- AI
- Annual leave
7d
Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
- APIs
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply

I want to receive the latest job alerts for technical support manager in meopham, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Manager

Sharp -
Swanley

Apply Now

Job details

Permanent | Full-time

Qualifications

Technical troubleshooting
Stakeholder liaison
Continuous improvement
Team management
Technical writing
Customer support
Professional development mentoring
Training & development
Leadership
Communication skills
Remote diagnostics
Help desk
Analytics

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Swanley

Advert Closing Date:

Job Number:

JO-2604-2606

Work Type:

Permanent / Full Time

Technical Support Manager

Service & Operations | Full‑Time | UK

We are seeking a highly capable Technical Support Manager to lead our Technical Support Team and play a pivotal role in delivering exceptional service across our document solutions portfolio. This position is ideal for an experienced technical leader who is committed to quality, continuous improvement, and enhancing the customer experience.

About the Role

As the Technical Support Manager, you will guide and develop a team dedicated to supporting dealers, direct customers, and internal stakeholders. You will champion technical excellence, oversee the creation of high‑quality documentation, and ensure effective troubleshooting and issue resolution both remotely and onsite.

You will also work closely with product planning and factory engineering teams, contribute to product evaluations, support European partners, and identify opportunities to improve product performance and service capability.

Key Responsibilities

Lead, mentor, and develop the Technical Support Team
Oversee the creation and distribution of technical documentation
Provide remote and onsite technical troubleshooting
Deliver product training to internal teams, resellers, and partners
Conduct product evaluations and liaise with factory engineering teams
Monitor product quality, analyse trends, and drive improvements
Maintain accurate parts lists and support the resolution of backorders
Prepare and present monthly operational reports
Host weekly team meetings and conduct regular one‑to‑one sessions
Participate in company roadshows and represent the technical function in multinational settings
Support European colleagues with training materials and technical documentation

About You

We’re looking for someone with strong technical capability, proven leadership skills, and a passion for developing both people and processes. The ideal candidate will bring:

HNC/HND or equivalent technical qualification
At least five years' experience in a technical support or service leadership role
Strong understanding of technical products and industry practices
Excellent communication and presentation skills
Ability to build trusted customer and partner relationships
High attention to detail and strong documentation skills
Analytical problem‑solving ability and sound decision‑making
Adaptability and a continuous improvement mindset
Confidence communicating with local and international stakeholders

Why Join Us

This is an opportunity to join a forward‑thinking organisation that values innovation, high performance, and professional development. You will influence product quality, enhance service standards, and shape the technical support function across the UK and Europe.

Apply Now

Refine Your Search

technical support manager jobs in meopham, ken