Job Title: Fraud Investigator
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract : Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
The Fraud Detection Specialist brings fraud detection expertise to our Fraud function and supports the first line of defence against suspected fraud. You will provide credit decisions on genuine applications—following business guidelines on cases of non-confirmed fraud—and ensure all systems are updated accurately to meet industry standards and compliance requirements.
Key Responsibilities
- Detect and manage POS fraud by reviewing fraud detection systems, investigating suspicious activity, and ensuring accurate decisions with positive customer outcomes.
- Support fraud investigations by assisting team members, managing associated fraud links, and escalating trends to reduce business risk.
- Deliver empathetic, customer-focused outcomes, ensuring all verbal and written communications are clear, professional, and accurately recorded.
- Maintain compliance with regulatory requirements and internal policies while managing customer accounts and using digital systems with accuracy.
- Engage proactively in team collaboration, training, and continuous improvement initiatives, staying updated on industry fraud trends and internal tools.
Skills & Attributes
- Proven experience in Fraud Detection
- Strong understanding of fraud
- High attention to detail
- Credit Bureau working experience
- Experience in Financial Services or a Credit Broker environment within Retail Finance
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and a contributory pension scheme
- Access to our Health Cash Plan scheme
- A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits such as discounts on dining, cinema, and days out
- The opportunity to buy and sell holidays, giving you more control over your work-life balance
- A culture that values collaboration, development, and wellbeing
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values—positive, brave, and owning it. Don’t let confidence hold you back. You don’t need to meet every requirement; if you have around 75% of the skills and the right attitude, we’d love to hear from you.
Whether you’re considering a career change or exploring a sector shift, we welcome applicants with transferable skills.
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Formal F2F interview with the Hiring Manager
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
