Support specialist Work, Jobs in Merton, Gtl (with Salaries)

Customer Support Representative
M E DUFFELL LTD —Croydon
- From £27,500 a year
- 8 hour shift
- Hybrid work
- English
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
10d
Detention Custody Officer
Serco Plc —Gatwick Airport
- £29,563 - £32,653 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Patient Booking Coordinator
University College London Hospitals NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Administrative experience
- Negotiation
1d
Sales Advisor
FlooringSuperstore.com —Croydon
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
11d
Operations & Compliance Coordinator
Oasis Manor Care Ltd —South Croydon
- £25,420 - £30,000 a year
- Full-time
- Project management
- Driving
- Travel
- Free parking
Quick apply
5d
Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Employment Specialist (Individual Placement Support)
Change Grow Live —Crawley
- £30,268.05 - £32,802.41 a year
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Housing and Support Officer – London, Croydon
Ability Housing Association —Croydon
- £37,000 a year
- Full-time
- Annual leave
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
Estate Agent Selling Luxury Homes
Fine & Country —London
- £100,000 - £120,000 a year
- Remote
- Sales
- Work from home
- Flexible schedule
Quick apply
SEND Inclusion Advisors - Cognus
London Borough of Sutton —Sutton
- £54,595 - £61,274 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Employee assistance programme
Intelligence and Investigations Specialist (London)
NetWatch Global —London
- £28,000 - £32,500 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
8d
Enquiry Executive
House of Commons UK Parliament —London
- £31,529 - £34,913 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Maths
- Annual leave
Entry Level Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
10d
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Employment Specialist
Lewisham Council —London
- £44,235 - £45,852 a year
- Full-time
- Hybrid work
- Employee discount
Placement and IAG Officer
Civic Recruitment Limited —Catford
- £223.13 a day
- Full-time
- Hybrid work
- In-person
Quick apply
4d
Admin Officer with Reception duties
Manor School —London
- £29,856 - £30,288 a year
- Front desk
- School
3d

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Customer Support Representative

M E DUFFELL LTD
Croydon

Quick apply

Job details

Full-time
From £27,500 a year
1 day ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Work from home
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Client engagement
English
Continuous improvement
Relationship management
Customer interaction
Phone etiquette
Communication skills
Supply chain customer service

Full job description

Pay: £27,500 OTE

Role: Customer Support Representative
Location: Croydon – Remote working and office based 60:40
Starting Salary: £27,500 OTE
Company: Duffells
Job type: Permanent

Duffells is the market leader in the supply of security products to our trade customers. We’ve been established for over 60 years, but we don’t ever want to stand still. Our growth and success have been built on the service that we give to our customers. It’s at the heart of everything that we do.

We’ve got a big warehouse in Leamington Spa and a smaller one in Croydon. You’ll be based in Croydon, but everyone has the chance to work from home on a hybrid basis, if that suits them best.

Role summary

We have an exciting opportunity to join our Customer Support Representative (CSR) team. In this role, you’ll often be the first person that the customer speaks with, either before or after they have placed their order. You’ll play a pivotal role in ensuring that our customers experience the best service possible.

You’ll also work with our in-house tools and apps, helping us to identify opportunities to improve how we work. We encourage our team to work with us to come up with suggestions and ideas on how we can continually improve our processes, systems and the experience we provide to our customers.

Key Responsibilities:

We’ll break the role down into your responsibilities before and after an order has been placed. Customer enquiries come to us by phone, email and online chat so you’ll always be busy.

Before an order has been placed:

Building a relationship with our customers. All of our customers are repeat purchasers, so you’ll really get to know them.
Assisting customers with price enquiries, stock level and availability checks.
Providing product information, such as sizes and details on the contents of the box. If the enquiry is really technical, you’ll be able to pass it to our team of product specialists to provide in depth information.
Processing sales orders and quotes for customers.
Helping customers with access to our website or app.
Informing our customers of new products that may be relevant to them and upsell if it helps the customer. This role is not focused on selling, only to help the customer.
Liaising with the customer’s Account Executive if they need more detailed pricing or quoting support.

After an order has been placed:

Helping customers track their deliveries to give them expected delivery times and dates.
Liaising with couriers, if we need to raise a ticket for a missing or damaged delivery.
Raising a return if a customer wishes to send a product back.
Helping a customer if an item hasn’t been delivered or the wrong item has been delivered and making sure that they get a replacement as soon as possible.
Liaising with our warehouse if we need to check products or orders.
Being proactive and advising customers of any courier delays.
Taking ownership of queries assigned to you and managing them through to completion, ensuring the customer is kept updated throughout.
Working with our in-house tools and apps and sharing feedback and suggestions on how we can improve the way we work, our processes and the customer experience.

The role is all about building strong relationships with our customers from the moment they need to order, to post sales support, if they need it. You’ll be supported by a network of sales, account management, administration, product management, technical and analytical functions.

We pay bonuses and rewards for achieving your SLA and KPI’s across a range of areas, so there is always the opportunity to excel and to be rewarded accordingly.

Experience & skills

Experience in looking after customers in an office/remote customer service role is essential.

Passionate about delivering first-class customer service.
Previously worked as part of a successful customer service team helping customers via multiple channels of communication.
Highly organised with ability to work to deadlines.
Flexible and enjoys working within a small, dedicated team.
Excellent oral and written communication skills and worked within a telephone-based role.
Great IT skills and experience with working from home.
Experience with Freshdesk is a plus but not essential.
Experience in dealing with couriers.
Comfortable using in-house systems and apps, with an interest in suggesting ways they could be improved.

Job Type: Full-time

Additional pay:

Bonus scheme
Performance bonus

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Schedule:

8 hour shift
Monday to Friday
No weekends

Ability to commute/relocate:

Croydon: reliably commute or plan to relocate before starting work (required)

Experience:

Office based Customer service: 4 years (required)

Job Type: Full-time

Work Location: Hybrid remote in Croydon CR0 4YL

Benefits:

Additional leave
Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Job Type: Full-time

Pay: From £27,500.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Ability to commute/relocate:

Croydon CR0 4YL: reliably commute or plan to relocate before starting work (required)

Experience:

Office based Customer service: 4 years (required)

Work Location: Hybrid remote in Croydon CR0 4YL

Quick apply

Refine Your Search

support specialist jobs in merton, gtl

Customer Support Representative

Trainee Customer Resolutions Advisor

Detention Custody Officer

Patient Booking Coordinator

Sales Advisor

Operations & Compliance Coordinator

Customer Service Advisor

Employment Specialist (Individual Placement Support)

Housing and Support Officer – London, Croydon

Customer Support Specialist

Estate Agent Selling Luxury Homes

SEND Inclusion Advisors - Cognus

Intelligence and Investigations Specialist (London)

Project Aconex Administrator

Enquiry Executive

Entry Level Customer Resolutions Advisor

Technical Product Support Specialist (Smart Home & AV)

Employment Specialist

Placement and IAG Officer

Admin Officer with Reception duties

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