Client services occupations Work, Jobs in Middle Wallop, Ham (with Salaries)

Customer and Stakeholder Engagement Lead
flow management solutions ltd —Fullerton
- £25,000 - £35,000 a year
- Overtime
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Client Services Coordinator
Complete Coherence Limited —Romsey
- £30,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
Quick apply
Road Planings & Utility Administrator
Waltet Materials Ltd —Southampton
- Full-time
- Microsoft Excel
- Writing skills
- English
- Free parking
- Employee discount
Quick apply
11d
Junior Service Delivery Manager
Ericsson —Salisbury
- Computer Science
- Engineering
- English
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Customer Relationship Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
17h
Air Conditioning Coordinator/ Administrator
Infinity Energy Services Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Annual leave
Quick apply
14d
Territory Partner
Newcross Healthcare Solutions Limited (1) —Southampton
- Up to £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
Quick apply
Customer Care Representative
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Word
- Free parking
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Quick apply
Customer Success Manager (Buyers)
Once For All UK —Basingstoke
- From £35,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Platform Delivery Specialist
PIB Group Services Ltd. —Ringwood
- Hybrid work
- Communication skills
Quick apply
Sales and Service Executive - Fluent French required
TaylorMade Golf Company —Basingstoke
- Full-time
- CRM software
- English
- Communication skills
Digital Automation Specialist
Once For All UK —Basingstoke
- £32,000 a year
- Computer literacy
- Analysis skills
- Computer skills
- Employee assistance programme
Quick apply
Resident Liaison Officer
United Infrastructure —Thatcham
- Full-time
Quick apply
Key Account Coordinator
Gwella Contracting Services Ltd —Hythe
- £28,000 - £45,000 a year
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
- Free parking
- Profit sharing
Quick apply
5d
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI

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Customer and Stakeholder Engagement Lead

flow management solutions ltd
Fullerton

Quick apply

Job details

Full-time
£25,000 - £35,000 a year

Benefits

Free parking
Company car
Employee mentoring programme
Free flu jabs
Annual leave
Company pension
Company events
Employee assistance programme
On-site parking

Qualifications

Wastewater treatment
Driving Licence
Client engagement
Stakeholder liaison
Mobile applications
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Field-Based Customer & Stakeholder Engagement Lead

Location: Field / Office: South England / Andover
Job Type: Full-Time, Permanent
Salary: Competitive £25,000 - £35,000 + Overtime

Benefits: Company Car

Working Hours: 08:00 – 16:00 Monday - Friday

About Us

Our objective is to deliver a fast, reliable, and professional wastewater management and emergency response service, backed by over 35 years of combined industry experience in wastewater management and problem-solving solutions. Operating 24 hours a day, 7 days a week, we provide a reactive service with the ability to be on site within four hours. Our expertise includes responding to localised flooding for private clients, commercial organisations, local authorities, and the Environment Agency; sewage discharges caused by burst rising mains or sewer networks for national water companies; failures of sewage pumping stations; and environmental pollution incidents affecting water companies, local authorities, and the Environment Agency. Our focus is on minimising disruption, protecting the environment, and delivering effective solutions whenever and wherever they are needed.

As our business continues to grow, we are looking for a confident, organised and customer-focused Field-Based Customer & Stakeholder Engagement Lead to join our team.

About the Role

This is a varied role where no two days are the same. You'll be the face of Flow Management Solutions, working directly with customers before, during and after operational works. You'll ensure customers are informed, supported and confident throughout the process while working closely with our operational teams to deliver an outstanding customer experience.

The role involves travelling to customer sites across the South of England, liaising with residents, businesses, site managers and client representatives, helping to coordinate works and resolve any issues that arise.

Key Responsibilities

Act as the primary point of contact for customers on site.

Visit customers ahead of planned works to explain the process and answer any questions.

Keep customers informed of progress, delays or changes to scheduled works.

Build positive relationships with customers, residents, local authorities and client representatives / Stakeholders.

Resolve customer concerns professionally and escalate issues where appropriate.

Work closely with operational teams to ensure works run smoothly.

Identify and resolve site access issues before operational teams arrive.

Accurately record customer interactions, site information and job updates using company systems.

Complete reports and upload photographs following site visits.

Ensure all activities comply with Health & Safety requirements.

Represent Flow Management Solutions in a professional manner at all times.

About You

We're looking for someone who enjoys meeting people, solving problems and delivering excellent customer service.

You will ideally have:

Minimum 2 years experience in customer service.

Excellent communication and interpersonal skills.

A friendly, professional and approachable manner.

Experience in customer service, Customer service in utilities, construction or field operations.

Experience work with or around wastewater Tankers.

Strong organisational skills and the ability to manage your own workload.

Confidence dealing with difficult conversations and resolving complaints.

Good IT skills, including Microsoft Office and mobile applications.

The ability to work independently and make informed decisions.

A full UK clean driving licence.

Desirable

Experience working with utility companies or environmental services.

Knowledge of wastewater, drainage or construction operations.

Experience using field service management software such as BigChange.

What We Offer

Competitive salary.

Company vehicle.

Mobile phone and Laptop.

Company pension.

Ongoing training and professional development.

Opportunities for career progression within a growing business.

Supportive and friendly working environment.

22+ Bank Holidays Annual leave increasing by 1 day per completed year up to 28 days.

Employee assistance and wellbeing support.

Why Join Flow Management Solutions?

At Flow Management Solutions, we believe great customer service starts with great people. We're committed to investing in our employees, encouraging development and recognising success. If you're passionate about helping customers and want to make a real difference within a growing company, we'd love to hear from you.

How to Apply

Please send your CV together with a covering letter explaining why you'd be a great fit for the role to [email protected]

Flow Management Solutions Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company car
Company events
Company pension
Employee mentoring programme
Free flu jabs
Free parking
On-site parking

Work Location: Hybrid remote in Fullerton

Quick apply

Refine Your Search

client services occupations jobs in middle wallop, ham

Customer and Stakeholder Engagement Lead

Client Services Coordinator

Road Planings & Utility Administrator

Junior Service Delivery Manager

Customer Success Manager

Customer Relationship Executive

Air Conditioning Coordinator/ Administrator

Territory Partner

Customer Care Representative

Customer Support Administrator

Customer Success Manager (Buyers)

Platform Delivery Specialist

Sales and Service Executive - Fluent French required

Digital Automation Specialist

Resident Liaison Officer

Key Account Coordinator

Senior Customer Success Manager

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