Document Work, Jobs in Middlesbrough, Eng (with Salaries)

Customer Services Adviser
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £27,254 - £28,598 a year
- Call to connect
- Customer service
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
4d
Test Centre Associate Middlesbrough
Reed In Partnership —Middlesbrough
- £13.45 an hour
- Part-time
- Customer service
- Driving
12d
Housing Services Co-ordinators
Thirteen —Middlesbrough
- £36,604 a year
- Temporary
- Customer service
- Travel
- Negotiation
- Annual leave
3d
Laboratory Technician
Viswa Lab Singapore Pte Ltd —Wilton
- £24,420 - £27,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
Quick apply
Mail Support Representative
XPS Pensions Group —Middlesbrough
- Full-time
- Customer service
- Administrative experience
- Quality control
- Employee discount
- Referral programme
12d
Document Controller
Willis Lease Finance Corporation —Teesside
- Organisational skills
Postperson with Driving
Royal Mail Group —Middlesbrough
- Part-time
- Employee discount
Administrative Assistant/Receptionist
Tennis World Ltd —Middlesbrough
- £12.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Trainee Insolvency Administrator
Begbies Traynor Group —Stockton-on-Tees
- Full-time
- Customer service
- Accounting
- Communication skills
- Employee discount
Graduate Contract Administrator
GE Vernova —Middlesbrough
- Internship
- Communication skills
5d
Strategic Housing Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £29,540 - £40,777 a year
- Presentation skills
- AI
- Communication skills
- Annual leave
- Employee assistance programme
12d
Sales Assistant
PPG —Middlesbrough
- Overtime
- IT
- Annual leave
- Employee discount
Quick apply
Medical Secretary
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £28,392 - £31,157 a year
- Full-time
- Patient care
- Annual leave
6d
Trainee Pharmacy Assistant Middlesbrough - Full Time 9 Trinity Mews TS3 6AL
Cohens Chemist —Middlesbrough
- Full-time
- Customer service
- Travel
- Annual leave
- Employee assistance programme
Pensions Administrator
XPS Pensions Group —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Pest Technician - Middlesborough/Stockton
Ecolab Inc. —Middlesbrough
- Up to £30,000 a year
- Overtime
- Nursing home
- Paid training
3d
Accommodation Support Worker x2
Thirteen —Middlesbrough
- £35,005 a year
- Call to connect
- Annual leave
Support Worker - Linthorpe
Mencap —Middlesbrough
- £24,785 a year
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Test Centre Associate - Northallerton
Reed In Partnership —Northallerton
- £13.45 an hour
- Part-time
- Customer service
- Driving
4d
Customer Service Advisor (Weekdays)
Durham Climbing Centre —Durham
- From £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Store discount
Quick apply
7d

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document jobs near middlesbrough, eng

Customer Services Adviser

Stockton-on-Tees Borough Council -
Stockton-on-Tees

Apply Now

Job details

Permanent
£27,254 - £28,598 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Customer service
Presentation skills
AI
Communication skills

Full job description

Do you have the experience, confidence and resilience in delivering frontline services to customers in a fast-paced environment?

Look no further! We have a fantastic opportunity for a Customer Services Adviser to join our team here at Stockton-on-Tees Borough Council.

The Customer Services Team are first point of contact for over 20 different council services. We are particularly looking for someone who is confident and experienced in delivering frontline services to customers in a fast paced, responsive environment and who will deliver an excellent service to the residents of our borough.

What youll be doing:

Handle and resolve customer enquiries across a range of council services
Deliver efficient, effective and courteous customer service at all times
Maintain accurate and up-to-date records of customer interactions and transactions
Support customers via phone, face-to-face, and online channels
Ensure customers can easily access council services
Contribute to the development and testing of service processes and digital solutions
Provide digital assistance and encourage use of self-service options.

You will be required to use digital systems and processes to provide customer services from either one of the Councils three multi-service face-to-face contact centres, the Council reception desks or its virtual contact centre.

Post holders will be required to rotate between different centres to meet fluctuating workloads and as part of their training.

Were looking for:

Experience delivering high-quality customer service, ideally in a public-facing or contact centre environment
Strong communication and listening skills, with the ability to deal sensitively and professionally with a wide range of customers
Confidence using digital systems and Microsoft 365 to record, retrieve and manage information accurately
A proactive approach to problem-solving, with the ability to resolve enquiries efficiently and at first point of contact where possible
A team player who can also work independently and build effective relationships with colleagues and partners
A customer-focused mindset, with a commitment to continuous improvement and promoting self-service digital solutions.

For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

A competitive salary of up to £28,598
27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

And thats not all - you can also work flexibly where you can work part of your week at home.

For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:

Rewarding careers. We do that - Stockton-on-Tees Borough Council

If you would like an informal discussion about the post, please contact Sue Grace, Customer Services Manager, on [email protected] or 07775541154 or Andrean Fishburn, Customer Contact Lead, on [email protected] or 01642 528661.

Previous applicants need not apply.

We are intending to interview on Week commencing 6 July 2026 and you will receive notification through North East Jobs if you have been shortlisted.

We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.

Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from [email protected] to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.

Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles: The Councils recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employees visa is due to expire and sponsorship is not granted.

Apply Now

Refine Your Search

document jobs in middlesbrough, eng

Customer Services Adviser

Test Centre Associate Middlesbrough

Housing Services Co-ordinators

Laboratory Technician

Mail Support Representative

Document Controller

Postperson with Driving

Administrative Assistant/Receptionist

Trainee Insolvency Administrator

Graduate Contract Administrator

Strategic Housing Officer

Sales Assistant

Medical Secretary

Trainee Pharmacy Assistant Middlesbrough - Full Time 9 Trinity Mews TS3 6AL

Pensions Administrator

Pest Technician - Middlesborough/Stockton

Accommodation Support Worker x2

Support Worker - Linthorpe

Test Centre Associate - Northallerton

Customer Service Advisor (Weekdays)

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