engagement manager Work, Jobs in middlesbrough, eng (with Salaries)

Customer Engagement and Insight Manager
Broadacres —Northallerton
- £46,041.81 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Regional Operations Manager
New Bridgegate Tyres Ltd —Durham
- £48,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
7d
Library Operations Manager
Darlington Borough Council —Durham
- £39,152 - £50,000 a year
- Full-time
- Presentation skills
- AI
- Annual leave
22h
JAG Lead
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £49,387 - £56,515 a year
- Part-time
- Analysis skills
- Patient care
- Organisational skills
16h
General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
8d
Communications and Marketing Officer
Thirteen —Middlesbrough
- £29,931 a year
- Call to connect
- Hybrid work
- Administrative experience
- Project management
- Annual leave
12d
Project Manager – Brand Story
Daisy Chain Project —Stockton-on-Tees
- £34,000 a year
- Weekend availability
- Social media management
- Project management
- Organisational skills
- Free parking
- Annual leave
20h
Commissioning General Manager
Aiyara Partners —Middlesbrough
- £65,000 - £70,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
3d
Custody Navigator
Middlesbrough Council —Middlesbrough
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
8d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
13d
Paid Creative Placement Opportunity (8 weeks)
Beamish Museum —Durham
- £254.20 a week
8d
Operations Shift Manager
Glanbia Foods —Middlesbrough
- Computer literacy
- Continuous improvement
- Employee discount
Deputy Manager
Aldi —Billingham
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Project Manager
believe housing —Bishop Auckland
- £55,890 a year
- Full-time
- Hybrid work
- Annual leave
8d
Assistant Store Manager
Aldi —Darlington
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Customer Liaison Officer
Equans —Seaham
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Part Time- Project Manager- Community Development
Daisy Chain Project —Stockton-on-Tees
- £34,000 a year
- Part-time
- PMP
- Project management
- Organisational skills
- Free parking
- Annual leave
20h
Digital Marketing Manager
Fergie Leisure Ltd —Hartlepool
- Up to £40,000 a year
- Full-time
- Social media management
- Driving
- Travel
Quick apply
EHS Manager (Food Manufacturing)
Glanbia Foods —Middlesbrough
- Hybrid work
- Computer literacy
- Continuous improvement
- Employee discount
Tenancy Support Officer
New Walk CIC —Stockton-on-Tees
- £13.21 an hour
- Part-time
- In-person
Quick apply
1d

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Customer Engagement and Insight Manager

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£46,041.81 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Analysis skills
Communication skills

Full job description

Customer Engagement & Insight Manager

Full Time - Based in Northallerton - 37 hours per week

Are you passionate about putting customers at the heart of everything you do, with experience in leading meaningful customer engagement and using insight to drive real service improvements? Are you someone who can turn feedback, complaints, and compliments into actionable learning, while confidently working with senior stakeholders and external bodies to ensure compliance and best practice? If so, you may be the driven and innovative individual we’re looking for, committed to delivering excellent customer experiences.

The Role:

As Customer Engagement and Insight Manager, you will lead the development and delivery of a meaningful and innovative customer engagement programme, ensuring customer voices shape and influence our services.

You’ll be responsible for overseeing all aspects of complaints management, including performance monitoring, learning from outcomes, and ensuring compliance with the Housing Ombudsman Code. Acting as the key point of contact for the Ombudsman, you will ensure high standards and continuous improvement.

What You'll Be Doing:

Using your analytical skills, you will lead on gathering and interpreting customer feedback, including complaints and compliments, to develop rich insights. You will use this intelligence to deepen our understanding of diverse customer needs and drive improvements that enhance the overall customer experience.

What We’re Looking For:

Proven experience in leading customer engagement initiatives, managing teams, and using insight to influence service improvements
Strong analytical capability, with the ability to interpret complex data and turn feedback into clear, actionable recommendations
Excellent communication and relationship-building skills, with confidence working collaboratively across teams and with external stakeholders
Strategic and innovative thinker, with a customer-focused mindset and a track record of driving positive change in a regulated environment
Qualification in a relevant professional qualifications within communications or Housing will be desireble, ideally with a CIH qualification or be working towards

What We Offer:

Competitive Salary: Alongside a generous annual leave package and flexible working options.
Comprehensive Benefits: A range of benefits, including pension and holiday buying scheme.
Agile Working: Enjoy flexible working arrangements.
Support for You: Additional perks to support your wellbeing, including our EAP service.

This role may be suitable for applicants currently working in a breath of industries Customer Engagement roles, however knowledge of Housing Ombudsmen

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres’ home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment!

Quick apply

Refine Your Search

engagement manager jobs in middlesbrough, eng

Customer Engagement and Insight Manager

Regional Operations Manager

Library Operations Manager

JAG Lead

General Manager

Communications and Marketing Officer

Project Manager – Brand Story

Commissioning General Manager

Custody Navigator

Delivery Partner Manager, UK/IE Delivery Partner Managers

Paid Creative Placement Opportunity (8 weeks)

Operations Shift Manager

Deputy Manager

Project Manager

Assistant Store Manager

Customer Liaison Officer

Part Time- Project Manager- Community Development

Digital Marketing Manager

EHS Manager (Food Manufacturing)

Tenancy Support Officer

I want to receive the latest job alerts for engagement manager in middlesbrough, eng

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