Service delivery manager Work, Jobs in Middlesbrough, Eng (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
10d
Delivery Team Trainer
Evri —Middlesbrough
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Travel
6d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Postal Delivery Driver
Royal Mail Group —Middlesbrough
- £13.68 an hour
- Overtime
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Casual Delivery Driver
Carsa Limited —Bishop Auckland
- £12.71 an hour
- Temporary
- Sales
- Customer service
- Driving
Quick apply
Care Assistant (Drivers Essential)
The Five Lamps Organisation —Thornaby on Tees
- £13.55 an hour
- Part-time
- English
- Driving
- In-person
Quick apply
14d
Adult Skills Lecturer
Education Training Collective —Stockton-on-Tees
- £33,268.48 - £42,165.94 a year
- Full-time
- Free parking
- Annual leave
Facilities Manager
Praxis Facilities Management —Middlesbrough
- £35,000 - £40,000 a year
- Full-time
Quick apply
Delivery Driver
Well Pharmacy —Middlesbrough
- £12.76 an hour
- Communication skills
- Employee discount
23h
VacancyTitle: Water Supply Team Manager (Reservoirs)
Northumbrian Water/Essex & Suffolk Water —Teesside
- £43,010 - £50,600 a year
- Full-time
- Leadership
- Time management
- Annual leave
- Employee assistance programme
6d
Military Training Instructor
Learning Curve Group —Teesside
- £26,000 - £30,000 a year
- Full-time
- Military
- English
- Classroom experience
- Annual leave
Electoral Services Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £26,403 - £26,824 a year
- Overtime
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
10d
Transport Planner
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Senior Young Dads Worker (Neurodiverse)
Inspired Human Resources Ltd —Durham
- £16.66 an hour
- Part-time
- Hybrid work
- Travel
- IT
- In-person
Quick apply
3d
Family Support Leader
Daisy Chain Project —Stockton-on-Tees
- £26,000 a year
- Travel
- Free parking
- Annual leave
Revenues and Benefits Assessors - 12months FTC
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Tax experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Contract Manager
CHFM —Sunderland
- £48,000 - £53,000 a year
- Full-time
- Maintenance
- Organisational skills
- Contracts
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in middlesbrough, eng

Senior Customer Service Manager

Senior Young Dads Worker Tees Valley

Delivery Team Trainer

Delivery Partner Manager, UK/IE Delivery Partner Managers

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Postal Delivery Driver

Senior Site Director - Operations

Casual Delivery Driver

Care Assistant (Drivers Essential)

Adult Skills Lecturer

Facilities Manager

Delivery Driver

VacancyTitle: Water Supply Team Manager (Reservoirs)

Military Training Instructor

Electoral Services Officer

Transport Planner

Senior Young Dads Worker (Neurodiverse)

Family Support Leader

Revenues and Benefits Assessors - 12months FTC

Contract Manager

I want to receive the latest job alerts for service delivery manager in middlesbrough, eng

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