It service delivery analyst Work, Jobs in Middlesbrough, Nyk (with Salaries)

IT Service Delivery Analyst
South Western Railway —South Bank
- Full-time
- Continuous improvement
- Mentoring
- Employee discount
14d
Product Specialist
Causeway Technologies —Middlesbrough
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
Finance Analyst
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Stokesley
- £32,073 - £39,043 a year
- Full-time
- Continuous improvement
- Accounting
4d
Power Platform Solutions Architect (Fabric and BI)
razorblue Careers —Stockton-On-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Mentoring
- Life insurance
Quick apply
Change, Configuration & Release Analyst
NECSWS —Hartlepool
- Full-time
- Continuous improvement
- Annual leave
Quick apply
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
Passenger Forecast Manager
South Western Railway —South Bank
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
9d
Regional Analysis Deputy Director
Department for Education —Darlington
- £86,000 a year
- Part-time
- Presentation skills
- Leadership
- Analytics
Finance Business Partner
Biffa Waste Services —Redcar
- Full-time
- Analysis skills
- Continuous improvement
Quick apply

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it service delivery analyst jobs near middlesbrough, nyk

IT Service Delivery Analyst

South Western Railway -
South Bank

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Job details

Permanent | Full-time
14 days ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

SCCM
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Cost control
Service restoration
Continuous improvement
IT support
Mentoring
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

An opportunity has arisen for a skilled individual with proven IT experience to join South Western Railway's IT Service Delivery Team.

As an IT Service Delivery Analyst, you will be responsible for the timely logging, assigning and resolution of faults and requests. This role is suitable for someone with a passion for technology, capable of working in a variety of environments, and with a variety of stakeholders. You will be actively involved in the continuous improvement of our support activity and the quality of service provided, and you will have a joint responsibility for developing initiatives to reduce expenditures.

At times you will work individually, attending South Western Railway sites to fix IT faults and implement new technologies; however, you will also work closely with the wider IT Service Delivery Team and our third-party providers to ensure that all calls are resolved within the established Service Level Agreement.

Your main responsibilities will be:

Ensure faults, service requests and project requests are logged, assigned and given the correct priority – taking ownership for updating the Service Desk System with call progress and activities.
Assist in resolving escalated calls and planning speedy resolutions for telecoms calls that fall outside the Service Level Agreement.
Ensure processes are followed in line with ITIL standards and South Western Railway policies and procedures.
Take responsibility for raising orders, checking invoices and raising these to the appropriate levels for sign off.
Keeping accurate IT records including user accounts, asset register, software inventory and support documentation.
Provide advice, guidance, costs and implementation of any requested services or projects. This includes attending site and project meetings and conducting surveys.
Delivering franchise/committed obligations within your area of responsibility.

You'll need to be:

An excellent communicator, who puts customer service at the forefront of their approach, taking responsibility for providing regular progress updates to other team members and IT customers.
A pro-active individual with proven experience of Office 365 administration, Microsoft SCCM, Laptop/PC imaging and experience of working with Antivirus software, as well as manging third-parties and third-party delivered services.
An excellent problem solver, capable of using initiative in daily tasks.
Able to manage sensitive and sometimes confidential information.
Safety minded – capable of recognising any potential risk to colleagues and customers and taking the appropriate action. This may involve working in safety critical locations, near the railway and supervising others in or near these sites.
Able to work under pressure and meet deadlines, identifying the correct solutions for faults and requests to avoid unnecessary costs.
Organised and effective at prioritising tasks and managing time efficiently.
Self-motivated and able to champion, support and mentor junior staff.

Working pattern

An average of 37 hours per week, Monday – Friday.
Must be flexible to work out of hours as per business needs.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

it service delivery analyst jobs in middlesbrough, nyk

IT Service Delivery Analyst

Product Specialist

Finance Analyst

Power Platform Solutions Architect (Fabric and BI)

Change, Configuration & Release Analyst

Resource Planning Analyst

Passenger Forecast Manager

Senior Resource Planning Manager

Regional Analysis Deputy Director

Finance Business Partner

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