Family Support Leader
Job brief
Supported by the Senior Family Support Team Leader the post hold will work within a small team to provide bespoke support, guidance, training and strategies to families whose child has a neurodevelopmental difference, whether diagnosed or not. The post holder must be willing to travel and work flexibly to meet the needs of the families who will access the service.
Hours-30 hours per week - Fixed Term to 30th November 2027 with possible extension subject to funding.
Salary-£26,000 per annum (pro rata)
Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check.
Please note that if enough applications are received, we will close the job early, please ensure you apply as soon as possible.
Key Tasks
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Act as the main point of contact for families in need of support and signpost to other services and teams as appropriate
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Asses the needs of families that are new to the service in order to be able to signpost them to the most appropriate support and services.
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Provide a bespoke package of support that is tailored to the needs of the individual families and may include providing strategies and advice, written information and liaising with other services to ensure they get the support that they need.
- Train as a Sleep Counsellor and deliver a package of sleep support and learning workshops to parents/carers who have a child/young person with an identified additional need.
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Build and maintain positive, trust-based relationships with families and young people/adults, in order to identify the key issues which are relevant to them.
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Plan and deliver 1:1 support and group support activities such as parent coffee mornings and drop-in sessions.
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Maintain and develop an up-to-date knowledge of local service provision for appropriate signposting and referrals.
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Contribute towards the protection of individuals from abuse by adhering to Daisy Chains safeguarding policies at all times.
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Ensure confidentiality is maintained and that Daisy Chains GDPR Policy is adhered to at all times.
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Ensure effective and accurate recording and reporting systems in line with Daisy Chains procedures
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Undertake administrative tasks necessary for the efficient and effective delivery of the key responsibilities in this role.
Additional responsibilities:
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Comply with the Charities Health and Safety policy in all employment practices
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Maintain the integrity of the Daisy Chain brand in all internal and external communications.
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Work in ways, which promote equality of opportunity, participation and responsibility.
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Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity.
- Undertake any training and development deemed necessary for the pursuance of the post.
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Ability to travel within then community to provide planned services.
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Any other duties from time to time, commensurate with the level of the post
This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.
Person Specification
Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our ethos of improving the lives of autistic and neurodivergent children, adults and families. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)
Experience
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Experience of delivering support services to families, young people and adults with complex needs including autism E, A&I
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Experience of multi-agency working E, A&I
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Experience of working with individuals with Autism Spectrum Disorders and other Neurodevelopmental Disorders E, A&I
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Experience of safeguarding vulnerable children and young peoples E, A&T
Qualifications
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Level 3 qualification in a relevant field (e.g. autism, education, health & social care) E, A
Knowledge & Skills
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Knowledge of safeguarding, referral routes and effective procedures and an ability to apply this.
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knowledge effectively and in time sensitive situations E, I&T
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Ability to communicate effectively around highly sensitive and complex cases with individuals from a variety of backgrounds and with varying needs E, I
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Knowledge of current legislation relating to work with children and young people E, I&T
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An ability to remain calm, objective and proactive when faced with complex cases, including safeguarding E, I
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A thorough understanding of the challenges faced by individuals with neurodevelopmental
differences E, I -
Up-to-date knowledge of developments in autism and other related neurodevelopmental disorders E, I&T
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A good understanding of local authorities and public health bodies and how they work D, I
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Excellent written and verbal communications skills E, A&I
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Excellent listening skills and the ability to be sympathetic and discreet E, I
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IT literate and able to use all appropriate software packages E, A
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Excellent record keeping skills E, A
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In-depth knowledge of support services available at a local level D, I
Other
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Understanding of and commitment to the aims, ethos and philosophy of Daisy Chain E, I
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A commitment to maintaining confidentiality and a clear DBS E, A
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Ability to travel to projects, events and meetings E,A
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Clean full driving license with own transport E, A
- Ability to work well independently and as part of a team E, A
Company Benefits
Our staff do amazing jobs and as such we want to reward our staff that is why we offer
- Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.
- Birthday day off
- A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
- Alongside your induction plan new members of staff have a 9 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
- Ongoing training and development.
- Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
- Company Pension Scheme.
- Staff discount.
- Free on-site car parking and refreshments.
- Social and charitable events.
- Company sick Pay after successful completion of probationary period.
- Savings Club
- Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
- If your role requires membership of a professional Body we will pay your membership fees.
ETHOS & CULTURE
I am passionate about improving the lives of Autistic children and adults and committed to Daisy Chains values, culture, and ethos. I will represent Daisy Chain in a positive manner and will always behave professionally. I will demonstrate empathy and support towards families and collaborate with staff and volunteers in the Daisy Chain team.
Vision: Our shared vision is for every person we support to live a life they enjoy and is meaningful to them at every stage
Mission: To support and empower autistic and neurodivergent individuals through the provision of holistic person-centred services, whilst promoting training, wellbeing, inclusion and acceptance regionally and nationwide
Values: Passionate; Inclusive; Empowering; Ambitious; Open; Innovative
Daisy Chains Six Core Values
Passionate Caring deeply about what you do and where you work. Having a personal investment and motivation to see Daisy Chain succeed.
Open Welcoming discussion, inquiry, and criticism. Having a mind open to new ideas and thoughts.
Inclusive Including many different types of people whom we treat all fairly and equally.
Empowering To give power to someone to enable them to be stronger and more confident within their role.
Ambitious Having or showing a strong desire and determination to achieve.
Innovative Bringing new ideas and creating improved products and services.
To be considered for the role click on the apply button above and submit your CV and details along with The Daisy Chain Application Form. If you have any gaps within your employment history, please state the reasons for these gaps within your CV. If you have any questions or require further information, please contact us on 01642 531248.
We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.
