Customer success director Work, Jobs in Middleton, Gtm (with Salaries)

Assistant Director - Customer Success Management
Moody's —Manchester
- Bachelor's degree
- Continuous improvement
- Travel
2d
Business Development Manager (BDM) - Rossendale- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Rossendale
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Todmorden - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Todmorden
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Oldham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Oldham
- £35,875 - £53,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Success Director
PHMG Careers —Manchester
- From £35,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Work from home
Quick apply
Managing Director
Techbelt —Elland
- £110,000 - £125,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
- Relocation assistance
Quick apply
Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Salford
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager
Inspired Projects —Manchester
- £65,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Flexible schedule
- Sick pay
Quick apply
9d
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Burnley
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Bradford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Indirect Tax Risk & Assurance Manager, Intl Indirect Tax Controllership
Amazon UK Services Ltd. - A10 —Manchester
- Full-time
- PMP
- Data analysis skills
- Microsoft Office
Franchisee Manager, Enterprise QSR
Deliveroo —Manchester
- Full-time
- Sales
- Quick service & fast food restaurant
- Travel
Business Development Manager (BDM) - Warrington- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Warrington
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Country Director GB
Uniphar Medtech UK Limited —Manchester
- Analysis skills
- Business
- Leadership
Quick apply
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Rochdale - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Rochdale
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Indirect Tax Risk & Assurance Analyst, Intl Indirect Tax Controllership
Amazon UK Services Ltd. - A10 —Manchester
- Full-time
- Microsoft Excel
- PMP
- Master's degree
12h
Manager, Carrier Management, GBIE
CHEP —Manchester
- Full-time
- Hybrid work
- IT
- Leadership
- Employee assistance programme

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customer success director jobs near middleton, gtm

Assistant Director - Customer Success Management

Moody's -
Manchester

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Job details

2 days ago

Qualifications

French
Economics
Bachelor's degree
Continuous improvement
REST
APIs
SaaS
AI
Business
Account management
Italian
Communication skills
German

Full job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

5+ years of professional experience in customer success, account management, pre-sales, or customer support roles
Strong communication, relationship-building, and presentation skills, with the ability to explain complex concepts and engage stakeholders across operational and managerial levels
Proven ability to collaborate effectively within cross-functional teams while independently managing priorities and consistently delivering outcomes
Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks
Solid probing, investigative, and research skills to support the development of practical, customer-centric solutions
Demonstrated ability to document, standardise, and improve processes while adapting to varying account complexities and multi-team engagement models
Ability to use data and insights to identify service issues and contribute to continuous improvement initiatives
Experience supporting enterprise SaaS or data platforms
Ability to work both independently and within a team environment, with high attention to detail
Excellent verbal and written communication and presentation skills.
Additional languages, specifically French, Italian or German are highly advantageous.
Ability to present high-level information as well as detailed demonstrations of products and services
Solid understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, credit risk use cases, and TMT
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

Undergraduate or first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing, or related fields

Responsibilities

This role is accountable for driving customer success across the full lifecycle by ensuring adoption, account health, retention, and value realisation at scale.

Be accountable for customers’ overarching success throughout the customer lifecycle, including adoption, account health, and retention
Act as a trusted advisor for clients by sharing industry best practices and resources such as training, user events, webinars, and product releases
Explain technical behavior in clear, business-relevant terms
Troubleshoot API-based integrations, including REST APIs, authentication, rate limits, and payloads
Support data feed delivery models, including batch and real-time solutions
Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives
Manage breaking changes, incidents, and remediation with authority and accountability
Coordinate efficiently with Engineering, Product, and Client Services teams
Organise and lead customer engagements including onboarding, kickoff meetings, status calls, and strategic sessions
Participate in strategic account planning for assigned customers, authoring plans to retain and grow relationships year over year in partnership with Account Managers
Collaborate with team members to create and maintain training resources for end users
Monitor and analyze customer usage of products and present insights with recommendations to optimize outcomes
Identify and track opportunities and risks within the assigned customer base
Maintain strong product knowledge to support training, adoption, and client satisfaction
Coordinate customer-facing initiatives with other Corporate and Government teams, including marketing, product development, and beta programs
Travel as needed, up to 25% of the time

About the Team

The Customer Engagement team is responsible for driving purposeful, value-based interactions with clients to maximise retention, satisfaction, and loyalty. The team partners closely with internal stakeholders to bring the voice of the customer into business strategies, strengthen long-term relationships, and identify opportunities for expansion while maintaining a strong focus on collaboration and customer centricity.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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Refine Your Search

customer success director jobs in middleton, gtm

Assistant Director - Customer Success Management

Business Development Manager (BDM) - Rossendale- Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Todmorden - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Oldham - Circa 41k Package- 53k OTE Uncapped

Client Success Director

Managing Director

Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped

Business Development Manager

Talent Acquisition Partner

Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped

Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped

Indirect Tax Risk & Assurance Manager, Intl Indirect Tax Controllership

Franchisee Manager, Enterprise QSR

Business Development Manager (BDM) - Warrington- Circa 41k Package- 53k OTE Uncapped

Country Director GB

Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Rochdale - Circa 41k Package - 53k OTE Uncapped

Indirect Tax Risk & Assurance Analyst, Intl Indirect Tax Controllership

Manager, Carrier Management, GBIE

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