Complaints manager Work, Jobs in Milton Keynes, Bkm (with Salaries)

Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
7d
Track Marshal
Daytona Motorsport —Milton Keynes
- £8.05 - £12.75 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
11d
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Area Housing Manager
Milton-Keynes-Council —Milton Keynes
- £48,226 - £52,413 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
8d
Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
3d
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
1d
Complex Case Manager
Central London Community Healthcare NHS Trust —Harpenden
- £51,657 - £58,785 a year
- Part-time
- Rehabilitation centre
7d
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Annual leave
Field Operations Manager (North London & Milton Keynes)
Places for People —Milton Keynes
- £52,500 a year
- Management
- Customer service
- Driving
- Employee discount
- Flexible schedule
9d
Programmes Manager - HMP Bullingdon
Ministry of Justice —Bicester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
10d
Human Resources Administrative Officers - Milton Keynes and East Kilbride
Foreign, Commonwealth & Development Office —Milton Keynes
- £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
9d
Compliance & Training Manager (Part Time/Job Share)
The Professional Fundraiser —Astwick
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Employee assistance programme
Quick apply
23h
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
3d
Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
11d
Assistant Sales Manager
Brayley —Milton Keynes
- Full-time
Quick apply
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
3d
Beverage and Bar Manager
Whittlebury Park —Towcester
- £36,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
7d
Supported Living Scheme Lead – Mental Health
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Leadership
- Annual leave
- Referral programme
Housing and Partnership Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme

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Ticketing Manager

Silverstone -
Silverstone

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Job details

Permanent | Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Numeracy
Communication skills
Time management

Full job description

Description

Our Commercial department is full of go-getters, and we're racing ahead with our longer-term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And there has never been a more exciting time to join as we accelerate into the future.

JOB PURPOSE

Supporting the planning, configuration and delivery of all ticketing elements across Silverstone events. Contributing to the development and implementation of an efficient and secure ticketing operation through effective inventory management, accurate system configuration, optimised product and pricing structures, robust reporting, and a streamlined ticket distribution process. Ensuring the optimal use of ticketing systems to enhance the customer journey, maximise revenue opportunities, and support the successful execution of all events

operations.

Key Responsibilities

Develop and manage the product mix and ticketing structure for each event on sale, work collaboratively with key internal departments to ensure accuracy, commercial optimisation and alignment with event objectives, whilst ensuring key timelines are met.
Ensure the ticketing system is accurately configured, secure and fully prepared for each event, with all products, pricing and capacities correctly set up.
Sales Performance Monitoring. Monitor sales channel performance to ensure smooth customer purchase journeys, proactively identifying and resolving broken paths or issues that could cause lost revenue and affect customer satisfaction.
Lead inventory management across all Silverstone circuit events, including tickets, hospitality products, parking, accommodation, and other event-related extras. maximising utilisation and ensuring all operational and commercial requirements are met. Adjusting allocations and product availability as required to maximise revenue and customer satisfaction.
Support in providing reporting, analysis and strategic management of ticketing and sales data. Providing regular updates on event ticket performance, demand trends and inventory usage to internal teams.
Contribute to optimise pricing, promotions, and segmentation in collaboration with commercial leadership.
Ensure high standards of data accuracy, compliance and operational integrity across all ticketing activities.
Acting as the escalation and approval point for the wider ticketing team on all ticketing queries and requests. Supporting Ticketing Coordinator’s in managing all internal and external ticketing requests. Ensuring efficiency and maintaining strong working relationships with key clients, accounts and stakeholders (executive teams, agents, coach companies, promoters, F1 teams, retail and event ticketing partners).
Supporting Ticketing Coordinators' in ticket distribution for all events and develop improved processes to increase efficiency and operational accuracy.
Lead Financial reconciliation, providing information, clarification and support on all ticketing-related financial queries to our finance team.
Work on-site at events including weekends and evenings when required, overseeing operations.
Act as a customer care champion, resolving complex enquiries and complaints while protecting future business.
Continuously seeking opportunities to maximize the use of the technology to provide the best customer experience whilst minimizing the use of manual processes where possible. Conduct benchmarking, research and analysis to inform best practice and future improvements.

TEAM RESPONSIBILITIES

Personally, champion the Silverstone values and behaviours.
Create a positive, proactive culture and environment within the department.
Regular communication and feedback with key stakeholders
Establish good working relationships with key stakeholders and management team.
Empower others to take accountability and keep others accountable.

PERFORMANCE RESPONSIBILITIES

Performance will be monitored against the following:
Objectives set through the Personal Development Review (PDR) process.
Ownership and timely completion of agreed business priorities

KEY RELATIONSHIPS

Head of Revenue
Senior Ticketing Manager
Head of Hospitality
Marketing Team
Customer Service Team
Chief Commercial Office
Public Events
Finance

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Skills, Knowledge and Expertise

4+ years’ experience of ticketing/ticketing systems essential.
Essential to demonstrate knowledge and experience of ticketing from live events, specifically from a Sports or Venue background.
Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level.
Ability to take ownership and problem solve, is proactive and self-motivated.
Excellent eye for detail, with strong organisational, time management & interpersonal skills
Advanced Microsoft Office skills in Outlook, Excel and Word
Distinctive, professional and a warm personality
Fluent in written & spoken English with strong communication skills.
Demonstrates conviction in finding innovative approaches to solutions.

About Silverstone

We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world-class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.

As a true, one-of-a-kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.

Quick apply

Refine Your Search

complaints manager jobs in milton keynes, bkm

Ticketing Manager

Team Lead - Customer Service

Track Marshal

Senior Admin Lead

Area Housing Manager

Service Delivery Manager

AAA Screening Programme Manager

Complex Case Manager

Store Manager

Field Operations Manager (North London & Milton Keynes)

Programmes Manager - HMP Bullingdon

Human Resources Administrative Officers - Milton Keynes and East Kilbride

Compliance & Training Manager (Part Time/Job Share)

Quality Improvement Lead

Front of House Manager / Customer Relations & Complaints Handler

Assistant Sales Manager

Responsible Individual

Beverage and Bar Manager

Supported Living Scheme Lead – Mental Health

Housing and Partnership Manager

I want to receive the latest job alerts for complaints manager in milton keynes, bkm

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