Contributor Work, Jobs in Milton Keynes, Bkm (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Bank Care Assistant
Care Is Central —Leighton Buzzard
- £13.04 - £13.23 an hour
- English
- In-person
- Care plans
- Paid training
- Annual leave
Quick apply
Care Assistant (Days & Nights)
Care Is Central Residential —Bedford
- £13.04 - £13.23 an hour
- 12 hour shift
- English
- In-person
- Care plans
- Paid training
- Annual leave
Quick apply
Impact Evidence Coordinator
The Open University —Milton Keynes
- £32,080 - £33,002 a year
- Call to connect
- Hybrid work
- Computer literacy
- University
- Organisational skills
1d
Builders/industrial cleaner (self employed or PAYE)
Ispeclean Ltd —Milton Keynes
- From £12.71 an hour
- Weekend availability
- Travel
- Hand tools
- Time management
Quick apply
Senior Project Planner (80247)
Nexans —Milton Keynes
- Bachelor's degree
- Computer skills
- Training & development
Director - Sales & Business Development - UK & Ireland - Pharma & Food Applications
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- Engineering
- Business development
- Training & development
Senior Mobile Phone Repair Technician- Milton Keynes
iSmash —Milton Keynes
- £29,512.35 - £32,000.00 a year
- Full-time
- Communication skills
Client Advisor - Marsh Multinational
Marsh —Milton Keynes
- Full-time
- Hybrid work
Proposal Specialist
SHI International Corporation —Milton Keynes
- £45,000 - £55,000 a year
- Full-time
- English
- SharePoint
Service Quality Executive
London Luton Airport —Luton
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
9d
Finance Assistant – Accounts Receivable Concessions
London Luton Airport —Luton
- Full-time
- Microsoft Word
- Microsoft Excel
- Presentation skills
Guest Experience Duty Manager
London Luton Airport —Luton
- Weekend availability
- Continuous improvement
- Leadership
- Employee discount
9d
Senior Customer Service Advisor
Barclays —Bedford
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
9d
Associate Project Manager
Fanatics Collectibles —Milton Keynes
- Microsoft Excel
- Bachelor's degree
- Organisational skills
Quick apply
3d
Implementation and Transformation Analyst
Diebold Nixdorf —Milton Keynes
- Full-time
- Remote
- English
- Communication skills
4d
Senior Retoucher
Fanatics Collectibles —Milton Keynes
- Bachelor's degree
- Quality control
- Organisational skills
Quick apply
3d
Commercial Sales Support Specialist- BPL
Barclays —Northampton
- Databases
- Contracts
- Communication skills
Passenger Care Team Leader
Ethos Farm —Luton
- £14.47 an hour
- Full-time
- Customer service
- Maintenance
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Customer Support Engineer
SPX —Wappenham
- Remote
- Maintenance
- Mentoring
- In-person
Quick apply

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Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

contributor jobs in milton keynes, bkm

Helpdesk Agent (Full Time Office Working inc weekends)

Bank Care Assistant

Care Assistant (Days & Nights)

Impact Evidence Coordinator

Builders/industrial cleaner (self employed or PAYE)

Senior Project Planner (80247)

Director - Sales & Business Development - UK & Ireland - Pharma & Food Applications

Senior Mobile Phone Repair Technician- Milton Keynes

Client Advisor - Marsh Multinational

Proposal Specialist

Service Quality Executive

Finance Assistant – Accounts Receivable Concessions

Guest Experience Duty Manager

Senior Customer Service Advisor

Associate Project Manager

Implementation and Transformation Analyst

Senior Retoucher

Commercial Sales Support Specialist- BPL

Passenger Care Team Leader

Customer Support Engineer

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