We are seeking a General Manager to lead our Luton Casino. This welcoming and vibrant venue offers a blend of traditional games such as Roulette and Blackjack, alongside modern slot machines and electronic gaming terminals. It’s an exciting environment that provides customers with a comfortable and relaxed setting to enjoy their gaming experience at their own pace.
The successful candidate will have previous gaming experience, currently holding a General Manager or Deputy General Manager position. Applicants should have a proven track record in delivering outstanding customer service, building a highly engaged team and delivering excellent business results.
What we are looking for:
- Establish and maintain excellent customer service standards throughout the Casino
- Ensuring that Business Deliverables and Key Performance Indicators are met
and maintained throughout the casino
- Working to deliver profitable business growth in line with the Company strategy, whilst
adhering to all relevant legislation, regulations and Gambling Commission guidelines
- Demonstrate the ability to motivate, develop and deploy staff within all areas of the Casino
- Manage and support the development and training of all employees, to ensure that they
maximise their potential through improving the Casino’s financial and operational
performance
- Ensure excellent internal communication is achieved within the casino and relationships with other Casinos, regional teams and central support functions are well maintained
- An engaging & inspiring leader, with excellent interpersonal and communication skills
- High levels of commercial awareness
- Self-motivated and highly driven to achieve exceptional business results
- Ability to work in a fast-paced environment
- Previous relevant experience in working in a leisure industry (e.g. shifts including late nights, F&B/ hospitality offering , hotels, retail and leisure businesses)
The Benefits
- Competitive salary
- Management bonus scheme
- Company-funded health cash plan
- Life cover
- Fantastic flexible benefits packages including; dental, travel and critical illness insurance
- Great team social incentives with dedicated engagement funds
- Personal and professional development opportunities
Please note: As we are a casino operator, all prospective candidates must be over the age of 18.
Salary: Up to £80,000.00 per annum
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
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Private GP helpline.
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Discount portal for popular retailers, restaurants, leisure and more.
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Pension scheme.
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Life assurance.
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Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
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20% discounted gym membership.
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Mental health support.
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Family-friendly and wellbeing policies.
Flexible benefits* designed for employees to choose the best package for their personal needs.
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Health Cash Plan (level 1 is company funded).
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Critical illness cover.
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Dental insurance.
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Travel insurance.
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Health Screening.
Rewards, recognition, development, and events
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Career development opportunities.
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Genting Academy online learning portal.
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Long service awards.
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Staff social fund.
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Annual company Christmas present.
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A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
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Tips
- Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
