Job Advert
X1 Sales and Lettings Kent - Property and Tenancy Care Manager
Are you ready to join an exciting, fast paced, multi award winning Property Lettings Company? Working with us you will have the opportunity to grow your career by working within our busy and friendly Kent (Gillingham/Chatham) Office, delivering fantastic customer care to strengthen our retention of customers/tenants whilst continually building our strong reputation. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.
Welcome to X1 Sales and Lettings
X1 is a dynamic and highly successful Property Letting and Sales company, established in 2011. After success and ongoing business growth we have gone from strength to strength and now operate offices in Liverpool, Manchester, Leeds, and Kent with more than 5000 properties under our management and over one hundred and thirty employees. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike. For more information please visit our website or social media pages.
Our Values
Our values of Quality; Teamwork; Accountability; Flexibility; Compliance and Fun are at the heart of our culture and the way we do things and essential to our sustained success.
The Role – Your Focus and Contribution
As the Property and Tenancy Care Manager you will be responsible for all aspects of tenancy administration and property compliance. You will also deal with all enquiries and viewings and be guided by your Senior Account Manager. Some of the main aspects of the role are as below:
Renewals- Chasing rent arrears
- Arranging move ins
- Registering deposits and serving prescribed information
- Deposit / Reposit disputes
- Raising invoices / void period bills
- Tenant queries
- Serving notices
- Tenant admin e.g. tenancy takeovers, early termination of tenancy
. Inventory and check out inspections
- Monthly routine inspections
- Maintenance issues – instructing works, ordering parts
- Organising caretaker / cleaner work schedule
- Dealing with new enquiries
- Conducting viewings
You will be customer facing and ensure that all the tenants within your portfolio experience the highest level of care and customer service to ensure they have a happy living experience with X1.
What you will bring:
We want a highly organised individual, with an eye for detail, great self management skills, someone who is proud of what they do and has a people friendly personality. We are looking for someone with a strong property background. Ideally you will also be ARLA qualified or willing to study towards, and hold a full UK driving licence.
We offer :
A competitive salary, 25 days holiday plus all Bank Holidays, additional paid time off over Christmas and investment in your on-going training and development.
Department - Lettings and Property Management
Location - Our office is based at our ' X1 Chatham Waters' development which is close to Gillingham/Chatham.
Contract type - Permanent
Hours - 9.30am - 5.00pm Monday - Thursday & 9:30am - 4:30pm Friday
