Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a part-time Financial Wellbeing Advisor to join our MPFT Team.
The role will be working in Partnership with the Midlands Partnership Foundation Trust (MPFT) and will involve providing a range of flexible support to people with financial difficulties within the Tamworth community. The role will provide advice and support to patients receiving mental health support under MPFT, whose mental health problems are worsened by issues relating to financial difficulties. Providing advice on the full range of generalist enquiry areas, in particular Welfare Benefits and Debt, maintaining Citizens Advice quality standards and achieving performance targets.
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/financial-wellbeing-advisor
Experience is not necessary, but we are looking for someone who:
- Has excellent communication skills
- Can monitor and maintain own standards ensuring work is accurate
- Has worked in a public-facing role
- Is experienced in working with a diverse range of people and providing a welcoming environment for clients
- Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
The essentials
- Salary: £24,784.50 to £26,309 pro rata
- Hours: 22.5 hours per week
- Location: In Person at Cherry Orchard Clinic - 35 Cherry St, Tamworth B79, with some remote working from home. Travel may be requested to the Church Gresley office for Team Meetings
- Contract: fixed term until 31 March 2027 with possible extension dependant on funding
- Closing Date: 3 July 2026
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only via our website:
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/financial-wellbeing-advisor
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.
If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Pay: £24,784.50-£26,309.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
