Service desk manager Work, Jobs in Minworth, War (with Salaries)

App Support Analyst
TVS Supply Chain Solutions —Birmingham
- From £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
1d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
5d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
11d
IT Service Desk Engineer
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
21h
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
IT Audit Manager
Menzies LLP —Birmingham
- Full-time
- IT
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Transition Manager
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Contracts
- Leadership
- Negotiation
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
6d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- English
- Communication skills
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
11d
Technical Project Manager
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
5d
Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Windows
- University
- Annual leave
- Sick pay
11d
Oracle HCM Consultant
NTT Data UK —Birmingham
- Oracle
- Computer Science
- ERP systems
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Solution Architecture Manager, New Business
Accenture —Birmingham
- Full-time
- Azure
- AWS
- Machine learning

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App Support Analyst

TVS Supply Chain Solutions -
Birmingham

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Employee discount
Car scheme
Sick pay
On-site parking

Qualifications

Logistics
English
Bachelor's degree
IT
Communication skills
Information Technology

Full job description

Job Description:

Covers one or more applications within the business as 1st line support.

Responsible for providing 1st line support to the business users for

assigned application/s and process/es.

Main Duties & Responsibilities:

· Responsible for the maintenance of up-to-date documentation and materials including, work instructions for support related activity.

· Recognised across the organisation as a resource for resolving application related issues.

· Responsible for small projects.

· Quality testing of application changes and bug fixes.

· Work with 3rd parties to ensure quality and timely delivery of incident and problem resolution.

· Be 1st line support for assigned area/s, using help desk tool to manage tickets. Resolve incidents and manage problems through to resolution.

· Communicate effectively with business users, ensuring service level for ticket type is adhered to and escalations are done appropriately.

· Build relationships with service providers and developers to ensure ticket resolution is managed efficiently.

· Execute testing of bug fixes and Change Requests and document results. Provide sign off confirmation to Business Applications Manager.

· Execute system configuration activities and create/maintain related documentation.

· Manage small projects (e.g. customer interfaces or individual Change Request) from requirements capture through to successful implementation.

· Develop sound understanding of assigned applications/processes including data and configuration in order to provide on-going support in a live environment.

· Support Organisation and Change Management, security, training and communication efforts.

· Provide roll-out support and training where necessary.

· Provide required support of master data requests to Master Data team.

Required Knowledge, Skills, Qualifications, and Experience:

· *Please note there may be a future requirement to participate on the On-call rota

· Junior Analyst (entry level)

· Ideally a graduate in IT related discipline or relevant IT skills learned

· Desire to analyse and solve problems

· Good communication skills

· Excellent written and spoken English

· Analyst

· Bachelor’s degree or equivalent experience preferred

· Demonstrable working experience with at least 2 different technologies

· Demonstrable experience of interfacing

· Advantageous to have logistics experience

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

· Company pension scheme

· Company sick pay

· 25 days annual leave (plus 8 bank holidays)

· Holiday buy-back scheme (5 additional days available)

· Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).

· Long Service Award scheme

· Reward & Recognition scheme

· Death in service benefit

· Access to over 100 online courses to support your continuous and professional development

· Employee benefits platform, offering:

o Discounts and offers for a range of recognisable brands and outlets

o Employee Assistance Service

o Advice and life coach portal with tips on mindfulness and meditation

· Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.

Pay: From £30,000.00 per year

Work Location: Hybrid remote in Birmingham B35 6LJ

Quick apply

Refine Your Search

service desk manager jobs in minworth, war

App Support Analyst

Service Desk Manager

IT Service Desk Team Leader

Service Delivery Manager

IT Service Desk Engineer

Tramps Data & Systems Manager

IT Audit Manager

IT Service Desk Analyst

Transition Manager

Regional Support Engineer

Senior Service Desk Engineer

One Stop - Franchise Helpdesk Advisor

Technical Project Manager

IT Infrastructure Associate Project Manager

IT Support Analyst

Apprentice ICT Support Officer

Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6

Oracle HCM Consultant

Microsoft Dynamics365 and Power Platform Support Analyst

Solution Architecture Manager, New Business

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