- Annual salary of £38,747 (FTE)
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Permanent role
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Full-time (35 hours)
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Oldham office base, hybrid working
Proposed Interview Date: W/C 10th August 2026
The role
In this role you will be required to manage cases of housing related anti-social behaviour and work as part of a neighbourhood team to help deliver safe and sustainable communities. You will be required to support the team in meeting all relevant expectations and standards relating to the social housing regulator and tenant satisfaction measures; complaints within scope of the housing ombudsman service; safeguarding adults and children and managing a diverse range of neighbourhoods through positive estate management.
You will need to ensure all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard.
The right fit
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Experience of working in a social housing environment, managing tenancies and managing ASB cases effectively is essential.
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You have the ability to prioritise your workload and work under pressure to meet targets and deadlines.
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You’re self-motivated and able to use your own initiative to find solutions.
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You can demonstrate empathy when dealing with and resolving dispute situations.
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You must be willing to develop an awareness of risk and associated policies to ensure that procedures are followed and risk is managed appropriately.
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Excellent customer centric approach to work with good interpersonal and communications skills both written and verbal.
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A full UK driving license with access to a vehicle is essential.
Who we are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
Our People Services team will review your application and will be in touch shortly.
What we offer
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
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A range of flexible working options.
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27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
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6 additional days for volunteering.
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Up to 9% employer’s contribution to the pension scheme (match funded).
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£250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
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Enhanced maternity, paternity and adoption pay schemes.
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Employee Assistance Programme and health and wellbeing initiatives.
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A wide variety of exciting learning and development opportunities.
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Interest free loans to assist with the purchase of computer equipment and travel season tickets.
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Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
INDHP
The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.
The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.
Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.
Our core purpose is to regenerate places to create opportunities for people.
PLACEHOLDER
