Performance analyst Work, Jobs in Mirfield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Senior Performance Analyst
Leeds Community Healthcare NHS Trust —Leeds
- £39,959 - £48,117 a year
- Annual leave
3d
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Principal Performance Analyst
Leeds Community Healthcare NHS Trust —Leeds
- £49,387 - £56,515 a year
- Annual leave
9d
Senior Data Analyst
Leeds Community Healthcare NHS Trust —Leeds
- £39,959 - £48,117 a year
- SQL
- Annual leave
10d
PPC Analyst
Circus PPC Agency —Leeds
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Life insurance
Quick apply
Associate Quantitative Analyst
Public Sector Resourcing —Leeds
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree
11d
Intelligent Process Automation Analyst
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
11d
Principal Data Analyst
Leeds Community Healthcare NHS Trust —Leeds
- £49,387 - £56,515 a year
- Annual leave
10d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Market Analyst
Beta Technology Limited —Sheffield
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
5d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
Test Analyst
GXO Logistics —Leeds
- £33,000 - £40,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Business Intelligence Analyst
TransUnion —Leeds
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quantitative Analyst
Public Sector Resourcing —Leeds
- £69,831 - £93,055 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree
11d
Leakage Reporting & Config Analyst
Yorkshire Water —Bradford
- £42,396 - £52,995 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- IT
- Annual leave
- Flexible schedule
13d
Data Analyst Apprentice
Safran —Burnley
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Flexitime
- Employee assistance programme
2d
Asset Investment Lead Analyst
Yorkshire Water —Bradford
- £48,043 - £60,054 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
- Annual leave
- Flexible schedule
8d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

performance analyst jobs in mirfield, wyk

Service Desk Analyst - Tier I

Senior Performance Analyst

Commercial Data Analyst

Principal Performance Analyst

Senior Data Analyst

PPC Analyst

Associate Quantitative Analyst

Intelligent Process Automation Analyst

Data Analyst

Principal Data Analyst

Service Desk Analyst

Market Analyst

Data Analyst

IT Lead Business Analyst

Test Analyst

Business Intelligence Analyst

Quantitative Analyst

Leakage Reporting & Config Analyst

Data Analyst Apprentice

Asset Investment Lead Analyst

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