About Claranet
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.
We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers.
Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it).
We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.
But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.
Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.
Position Summary
The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements.
The CMDB Analyst works across technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance.
Role Mission
Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well governed managed services. The CMDB Analyst underpins this mission by ensuring asset data is reliable, integrated, and defensible, supporting effective service management and regulatory compliance.
Objectives & Key Results
- Establish and maintain a high-quality, authoritative CMDB
- Improve service stability, change success rates, and incident resolution through accurate asset configuration data
- Support operational resilience, dependency mapping, and risk management
- Maintain continuous audit readiness and regulatory assurance
