First line managers Work, Jobs in Monton, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
2d
PR, Influencer & Collaborations Manager
Christy UK —Stockport
- From £40,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Marketing
Quick apply
7d
Head of HSEQ
NSG Environmental —Chorley
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Life insurance
Quick apply
2d
Operations Manager - Haydock Park - The Jockey Club Experiences
Levy —St Helens
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Food service
- Annual leave
- Employee assistance programme
Campus Security Officer
Manchester Metropolitan University —Manchester
- £26,093 - £27,319 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Life insurance
1d
HR Manager - Rudy's Pizza
Mission Mars (Head Office) —Manchester
- £38,000 - £40,000 a year
- Full-time
- Travel
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Barista
Starbucks —Urmston
- Weekend availability
- Store discount
- Employee assistance programme
Digital Manager (Shopify/PPC/SEO)
Shadow Foam Limited —Winsford
- £26,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
Quick apply
14d
Merchandise Assistant
GOOUTDOORS —Bury
- Full-time
- Microsoft Excel
- Merchandising
- Maths
Quick apply
Area Manager Promotional Pathway and Inter Service Transfer
GMCA —Manchester
- £70,368 - £77,186 a year
- Engineering
- Computer networking
- Leadership
7d
Retail Security Manager
Pinnacle Group —Sale
- £31,236.48 a year
- Weekend availability
- Management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
CRM Assistant
The Fragrance Shop —Manchester
- Organisational skills
- Communication skills
- Free parking
- Work from home
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Area Manager
Amazon UK Services Ltd. —Manchester
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Sports Team Lead
Blackburn & Darwen Youth Zone —Blackburn
- £27,030 - £32,130 a year
- Weekend availability
- Travel
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Workplanner Manchester
L&Q —Manchester
- £30,400 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Warehouse First Line Manager (Nights)
GXO Logistics —Warrington
- Up to £34,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
12d
Warehouse First Line Manager
DHL —Skelmersdale
- £32,000 a year
- Computer literacy
- Microsoft Office
- Supervising experience

I want to receive the latest job alerts for first line managers in monton, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

first line managers jobs near monton, gtm

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
2 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

first line managers jobs in monton, gtm

Customer Experience Manager

PR, Influencer & Collaborations Manager

Head of HSEQ

Operations Manager - Haydock Park - The Jockey Club Experiences

Campus Security Officer

HR Manager - Rudy's Pizza

Barista

Digital Manager (Shopify/PPC/SEO)

Merchandise Assistant

Area Manager Promotional Pathway and Inter Service Transfer

Retail Security Manager

Major Incident Management Lead

CRM Assistant

Head of Corporate Relationships

Area Manager

Senior Account Manager

Sports Team Lead

Workplanner Manchester

Warehouse First Line Manager (Nights)

Warehouse First Line Manager

I want to receive the latest job alerts for first line managers in monton, gtm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected