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Service & Project Coordinator (Technical Support)
Reeco Automation Ltd —Newtown
- £29,000 - £35,500 a year
- Overtime
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- Microsoft Office
- Contracts
- Free parking
- Flexitime
Quick apply
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Service & Project Coordinator (Technical Support)

Reeco Automation Ltd
Newtown

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,500 a year
10 days ago

Benefits

Free parking
Cycle to work scheme
Flexitime
Life insurance
On-site parking

Qualifications

Maintenance
Project coordination
Microsoft Office
Contracts
Project implementation
Communication skills
Time management
VPN

Full job description

About Reeco Automation

Reeco Automation is a leading provider of industrial robotic solutions utilising collaborative robots. We support food and beverage manufacturers in improving efficiency, quality, and productivity through cutting-edge technology.

As we continue to grow, we are seeking a Service & Project Coordinator to deliver timely, high-quality customer service.

Job Summary:

The Service & Project Coordinator's focus will be on providing exceptional service to an extensive range of customers, building and nurturing strong relationships with key contacts and providing support with parts, service and other after-sales products.

As the first point of contact in after-sales, you will be required to remotely connect to robot stations to assess faults, perform initial diagnostics, and provide first-line support before escalating issues to an engineer. Training will be provided for this aspect of the role.

It’s important that you are organised, proactive, and willing to investigate customer complaints/enquiries, take ownership of the instance, and serve as a point of contact from start to finish.

Key Responsibilities

Act as a key point of contact for service-related enquiries and coordination.
Log and manage new service requests, ensuring accurate tracking and follow-up.
Provide remote technical support, accessing the station using VPN
Coordinate work schedules for the Service Department, liaising with engineers and customers.
Account for and document remote support activities undertaken.
Quote for annual service and maintenance packages.
Price breakdown support requirements in line with company procedures.
Prepare RAMS (Risk Assessments and Method Statements) for on-site engineering and service activities
Actively promote recommended consumable spares packages to all new customers.

Project Support

Support the Project Manager with planning and coordination of project build and delivery activities.
Coordinate logistics, including booking accommodation and flights for engineers across both Service and Project departments.
Support documentation, communication, and administrative tasks related to project execution.

Skills & Experience

Essential

Proven experience in a coordination, service, project support, or customer-facing role.
Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
High level of customer focus and attention to detail.
Confident using MS Office and ERP/SAP

Desirable

Experience within automation, robotics, engineering, or industrial environments.
Commercial awareness with experience producing quotes or pricing support services.
Familiarity with service contracts, maintenance agreements, or spares management.

Personal Attributes

Proactive and solutions-focused approach.
Professional, personable, and confident when dealing with customers and engineers.
Ability to work independently as well as part of a collaborative team.
Calm under pressure with strong problem-solving skills.

Hours of work:

08:00-17:00 Monday – Thursday

08:00 – 14:30 on Fridays.

Includes a 15-minute break at 10am. Excludes lunch break 13:00-13:30

40 hrs per week.

Salary & Employee Benefits:

- Annual salary based on experience

- 24 days holidays + Bank holidays + Overtime benefits

- DIS Insurance policy

- Training courses delivered both internally and via supply partners

Location:

Reeco Automation Ltd, Unit 45, Mochdre Industrial Estate, Newtown, Powys, SY16 4LE

Pay: £29,000.00-£35,500.00 per year

Benefits:

Cycle to work scheme
Flexitime
Free parking
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

business project management occupations jobs in more, shr

Service & Project Coordinator (Technical Support)

Programme Management Officer

Project Coordinator

Severn & Wye Nature Programme Manager

Project Manager (PMO / Portfolio Delivery)

Severn & Wye Nature Programme Manager

National Farm Project Manager

Project Manager - Life Sciences

Project Adminstrator

Service Project Manager (m/f/d)

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