Client services occupations Work, Jobs in More, Shr (with Salaries)

Customer Service Coordinator
Wipak UK Ltd Unit 3 —Welshpool
- £36,801 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Store discount
Quick apply
Driver Planning Administrator
TTC Group —Telford
- £25,942 a year
- Full-time
- Continuous improvement
Contract Liaison Officer
Novus Property Solutions Ltd —Ludlow
- Full-time
- IT
- Communication skills
- Employee discount
Quick apply
Customer Service Administrator
CML —Telford
- £27,904 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Coordinator

Wipak UK Ltd Unit 3
Welshpool

Quick apply

Job details

Permanent | Full-time
£36,801 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Company events
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Microsoft Word
Sales support
Report writing
Microsoft Outlook
Report generation
Stakeholder collaboration
Client engagement
Logistics
ERP software
Internal department liaison
Microsoft Office Suite
Continuous improvement
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Manufacturing
SAP ERP
Account management
Communication skills
Supply chain customer service

Full job description

Customer Service Coordinator

Wipak UK | Welshpool

An exciting opportunity has arisen for a Customer Service Coordinator to join the Customer Service team at Wipak UK.

This role is responsible for managing customer accounts and coordinating the complete order-to-cash process, ensuring customers receive an exceptional service experience from order placement through to delivery. The position works closely with internal departments to support demand planning, logistics coordination, problem resolution, and continuous improvement initiatives.

Responsibilities

Manage assigned customer accounts and act as the primary contact for customer enquiries
Coordinate the Order-to-Cash process, ensuring accurate and timely order processing
Process sales orders, issue confirmations, and maintain customer information within SAP
Monitor customer forecasts and ordering trends to support production planning
Build strong customer relationships through professional and responsive communication
Collaborate with Planning, Production, Logistics, Warehouse, Reprographics, and Sales teams
Support inventory management, aged stock processes, and logistics coordination
Generate reports and maintain accurate customer and SKU master data
Resolve customer issues effectively and proactively
Contribute to continuous improvement initiatives and service enhancements

Requirements

Experience in a customer service, account coordination, sales support, or administration role
Strong communication and relationship-building skills
Excellent organisational skills with high attention to detail
Experience working with ERP systems (SAP preferred)
Good Microsoft Office skills, particularly Excel, Word, and Outlook
Ability to manage multiple priorities and work collaboratively across departments
Proactive approach to problem solving and continuous improvement
Manufacturing, logistics, or supply chain experience would be advantageous

Benefits

Opportunity to develop within a global manufacturing business
Exposure to cross-functional business operations
Ongoing learning and development opportunities
Collaborative and supportive team environment
Opportunity to contribute to customer satisfaction and business growth

Pay: £36,801.00 per year

Benefits:

Company events
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Referral programme
Store discount

Work Location: In person

Quick apply

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