Dynamics 365 crm architect Work, Jobs in Morley, Wyk (with Salaries)

Dynamics 365 CRM Architect
FalconSmartIT —Leeds
- CRM software
- Azure
- DevOps
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- Full-time
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Dynamics 365 CRM Architect

FalconSmartIT
Leeds

Quick apply

Job details

Qualifications

Live chat
CRM software
CI/CD
Azure
Stakeholder collaboration
Stakeholder liaison
DevOps
CI/CD pipelines
REST
Mentoring
Technical writing
Agile
Design documentation
Technical roadmaps
Solution architecture
AI
Project leadership
Communication skills
Microsoft Azure
Pre-sales

Full job description

Job Title : Dynamics 365 CRM Architect

Job Location : Bradford/Leeds , UK

Job Type : Hybrid; Atleast once in a week to office

Job Description:

Role Overview

We are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration.

The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.

You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.

Key Responsibilities

Lead the architecture and design of Dynamics 365 Customer Service solutions
Design and implement end-to-end omnichannel customer engagement capabilities including:
Live Chat
Digital Messaging
WhatsApp
Architect and implement Dynamics 365 Omnichannel for Customer Service
Integrate WhatsApp using approved providers such as:
Azure Communication Services
Twilio
Meta Business integrations
Define solution architecture across:
Dynamics 365
Power Platform
Azure Integration Services
Third-party systems
Provide technical leadership and governance across implementation projects
Create architecture documentation, solution designs, and integration specifications
Lead workshops with business and technical stakeholders
Ensure solutions follow Microsoft best practices, security standards, and ALM processes
Support data migration and integration strategy
Guide development teams on customization and extension approaches
Mentor functional and technical consultants
Participate in pre-sales activities, solution estimations, and strategic roadmap planning

Required Skills & Experience

Essential

Extensive experience implementing Microsoft Dynamics 365 CRM
Strong expertise in:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Power Platform
Proven experience implementing WhatsApp integration within customer service environments
Strong understanding of:
Customer engagement processes
Case management
SLA management
Knowledge management
Contact center operations
Experience integrating Dynamics 365 with enterprise applications and communication platforms
Solid knowledge of:
Power Automate
Power Apps
Dataverse
Azure Logic Apps
Azure Functions
APIs and integrations
Experience with:
Security models
Environment strategy
DevOps / CI-CD pipelines
Solution management
Strong stakeholder management and communication skills
Experience leading architecture and delivery teams

Desirable Skills

Experience with:
Dynamics 365 Contact Center
Copilot Studio
AI-powered customer service solutions
Azure Communication Services
Customer Insights
Experience working in Agile delivery environments
Experience in regulated industries (financial services, public sector, healthcare, etc.)

Technical Environment

Dynamics 365 Customer Service
Dynamics 365 Omnichannel
Power Platform
Dataverse
Azure Integration Services
Power Automate
Power Apps
Copilot Studio
Azure DevOps
REST APIs
WhatsApp Business integrations

Personal Attributes

Strong consultative approach
Excellent problem-solving skills
Able to communicate effectively with both technical and non-technical audiences
Strategic thinker with hands-on technical capability
Collaborative and delivery-focused
Customer-centric mindset

Preferred Experience

12+ years Dynamics 365 CRM experience
5+ years architecture responsibility
Full lifecycle enterprise implementations
Large-scale customer service transformation programmes
Omnichannel/contact centre deployments

Quick apply

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Dynamics 365 CRM Architect

Principal Engineer - Customer Engagement Platform

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