Service desk analyst Work, Jobs in Morpeth, Nbl (with Salaries)

Service Desk Support Analyst
Your Move —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Service Desk Support Analyst
Reeds Rains —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Service Desk Support Analyst
LSL Property Services —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
IT Support Analyst (Out of Hours)
Norton Rose Fulbright —Newcastle upon Tyne
- 12 hour shift
- Remote
- Azure
- Windows
- Microsoft Office
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £28,200 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply

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Service Desk Support Analyst

Your Move -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Windows
IT support
Communication skills
Active Directory
Time management

Full job description

Job Profile:

LSL Estate Agency Franchising are looking for a customer-focused and proactive Service Desk Support Analyst to join our IT Service Desk team based at in Newcastle upon Tyne.

As part of a busy team supporting approximately 2,500 users across the LSL Group, you will be responsible for logging, troubleshooting and resolving a wide range of technical support queries. This is a fantastic opportunity for someone with previous Service Desk experience who enjoys problem-solving, working collaboratively, and delivering excellent customer service.

You will take ownership of support requests from initial contact through to resolution, ensuring all investigations are thoroughly documented within our ITSM system and handled in line with agreed SLAs. Working closely with internal IT teams and third-party suppliers, you will play a key role in maintaining system performance and improving service delivery.

Essential Skills & Experience

Previous experience in a Service Desk or IT support role
Strong problem-solving skills with the ability to seek effective solutions
Excellent written and verbal communication skills
Strong telephone manner and customer service skills
Attention to detail and accurate record-keeping
Experience working with Active Directory
Experience supporting Windows 10 and Windows 11
Experience working with SLAs and OLAs
Strong time management and prioritisation skills
Ability to multitask and manage competing demands
A flexible and team-oriented approach
Ability to work independently and under pressure

What We Offer

Opportunity to work within a supportive and collaborative IT team
Exposure to a broad range of systems and technologies
Involvement in continuous service improvement initiatives
A role where you can make a genuine impact on user experience across the business

Flexibility in working hours may occasionally be required to meet business needs.

About You

We are looking for someone who is organised, motivated and thrives in a fast-paced environment. You will have strong troubleshooting skills, excellent communication abilities, and a genuine passion for delivering outstanding customer service.

Apply Now

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service desk analyst jobs in morpeth, nbl

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