Delivery director Work, Jobs in Mortimer Common, Ham (with Salaries)

Head of Service Delivery
LRG —Camberley
- Hybrid work
- Continuous improvement
Quick apply
Director, Global Service Delivery (f/m/d) - EMEA Based
Siemens —Farnborough
- £100,300 - £205,900 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
8d
Account Director - Reading/South
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Network Director - NIHR South East Regional Research Delivery Network
Royal Surrey NHS Foundation Trust —Guildford
- £115,052 - £132,053 a year
- Full-time
Associate Pharmacovigilance Project Director (Delivery)- Europe
PrimeVigilance —Guildford
- Full-time
- Remote
- Management
- Conflict management
- Leadership
Quick apply
Head of Sales - Decentralised Energy Solutions
SSE —Reading
- £68,100 - £102,100 a year
- Business development
- Communication skills
- Employee discount
- Gym membership
4d
Head of Growth
ramsac —Guildford
- Hybrid work
- Business development
- Mentoring
- AI
Quick apply
Head of Sales
Square Health —Windsor
- Full-time
- Hybrid work
- Business development
- Team management
- AI
Quick apply
7d
Director of Service
ADP —Staines-upon-Thames
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Head of IT Portfolio Delivery
Stannah —Andover
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Head of Sales Oncology (UK & Ireland)
Boehringer Ingelheim Ltd. —Bracknell Forest
- Full-time
- Microsoft Word
- Computer literacy
- Data analysis skills
FDE Regional Director, Hybrid Cloud & AI Pre-Sales
Lenovo —Farnborough
- Full-time
- Hybrid work
- English
- Bachelor's degree
- AI
- Employee assistance programme
Account Director
Acorn —Slough
- Full-time
- Continuous improvement
- Team management
- Leadership
Director, Strategic Accounts
M3EU —Abingdon
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
SMB New Business Director / Sales Hunter
FluidOne —Camberley
- Salesforce
- Business development
- Employee assistance programme
Head of Delivery
Ceox —Guildford
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Agile
Quick apply

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Head of Service Delivery

LRG -
Camberley

Quick apply

Job details

Permanent

Benefits

Company pension

Qualifications

Contract management
Stakeholder collaboration
Stakeholder liaison
IT service management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Root cause analysis

Full job description

Job Title: Head of Service Delivery

Location: The Meadows, Camberley (Hybrid)

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

The Head of Service Delivery is responsible for the end-to-end performance, governance, and continuous improvement of IT service delivery across LRG, ensuring that all internal teams and third-party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.

This role provides a single point of accountability for service performance, supplier management, and operational governance.

The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. This aligns with LRG’s requirement for strong service leadership, performance reporting, and continuous improvement ownership.

Key Responsibilities:

Service Governance & Performance

Own and manage service performance across all IT suppliers and internal teams
Ensure delivery against agreed SLAs and KPIs
Lead:
- Monthly Service Reviews
- Quarterly Service Reviews
- Operational governance forums
Ensure all reporting meets LRG’s requirements (service, performance, financial, and operational)

Supplier & Contract Management

Act as the primary point of accountability for third-party service providers
Hold suppliers accountable for:
- Contractual delivery
- Service levels
- Continuous improvement commitments
Manage supplier escalations and dispute resolution
Monitor service credits, penalties, and commercial alignment

Reporting & Service Insight

Deliver and continuously improve service reporting and dashboards, including:
- Incident and request trends
- SLA performance
- Demand patterns
- Escalations and root cause themes
Provide actionable insight and recommendations to senior leadership
Ensure reporting drives decision-making and service optimisation

Operational Alignment & Integration

Act as the bridge between IT operations, infrastructure, EUC, and suppliers
Ensure end-to-end service delivery, not siloed tower delivery
Support implementation of:
- Single front door service model
- Unified ticketing and service catalogue
Align services across multiple business units and suppliers

Risk, Issue & Escalation Management

Own and manage service-related risks and issues
Lead major incident and escalation governance
Ensure root cause identification and preventative actions

Stakeholder Engagement

Build strong relationships with:
- Internal stakeholders (Technology, Operations, Business Units)
- External suppliers and partners
Provide clear, structured communication to:
- Senior leadership (including CTO)
- Operational teams

What are we looking for:

Proven experience in Service Delivery Management (ITIL-aligned environment)
Strong experience managing third-party suppliers and contracts
Demonstrable experience in:
- SLA/KPI management
- Service reporting and governance
- Incident and escalation management
Strong stakeholder management at operational and executive level

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

delivery director jobs in mortimer common, ham

Head of Service Delivery

Director, Global Service Delivery (f/m/d) - EMEA Based

Account Director - Reading/South

Network Director - NIHR South East Regional Research Delivery Network

Associate Pharmacovigilance Project Director (Delivery)- Europe

Head of Sales - Decentralised Energy Solutions

Head of Growth

Head of Sales

Director of Service

Head of IT Portfolio Delivery

Head of Sales Oncology (UK & Ireland)

FDE Regional Director, Hybrid Cloud & AI Pre-Sales

Account Director

Director, Strategic Accounts

SMB New Business Director / Sales Hunter

Head of Delivery

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