Customer success manager Work, Jobs in Mortimer West End, Ham (with Salaries)

Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
8d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
3d
Digital Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Computer literacy
- Business development
- Employee assistance programme
Quick apply
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
14d
Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Senior Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Sales
- Negotiation
Quick apply
1d
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Partner Success Manager - Retail
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Annual leave
10d
Capture Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Member Success Director
Thatcham Research —Thatcham
- £78,500 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Free parking
10d
Sales Manager
Cobal Sign Systems Limited —Newbury
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Customer Success Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
12d
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
9d

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customer success manager jobs near mortimer west end, ham

Customer Success Manager

Once For All UK -
Basingstoke

Quick apply

Job details

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Sales
Business development
Communication skills

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role summary:

The Customer Success Manager is responsible for ensuring our customers renew each year. They do this by focusing on building relationships, showing the value of our product and re-engaging disengaged customers. The CSM is the first point of contact for our customers and is the face of our company.

Responsibilities:

Retain our suppliers by showing value of the product.
Help our customers in using our technology over the phone and over email.
Act as the voice of the customer and provide feedback to the Senior Management and to the Product team.
Own the overall relationship with our customer base, which includes training, increasing adoption, ensuring retention, and ongoing satisfaction.
Responsible for the relationships with the suppliers.
Educate customers of the benefits of their membership and how to make the most of the product.
Discuss pricing and membership needs with customers.
You’ll follow up on both positive and negative customer feedback and support customers.
Cross-sell bolt-ons.

Experience and competencies:

2 years experience working in Customer Success, Sales, Business development or Account Management.
Relationship Building: Ability to establish and maintain strong relationships with clients, fostering trust and loyalty.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
Technical Proficiency: Strong understanding of the product or service, including technical aspects and features.
Customer Onboarding and Training: Expertise in guiding new customers through the onboarding process and providing necessary training.
Data Analytics and Reporting: Ability to analyze customer data and generate insightful reports to drive decision-making.
Problem-Solving Skills: Aptitude for addressing complex issues in a customer-centric manner and finding effective solutions.
Customer Feedback Collection: Skilled in gathering and analyzing customer feedback to improve products and services.
Time Management: Ability to manage time effectively, prioritizing tasks to meet deadlines and ensure customer satisfaction.
Empathy: Understanding and addressing customer needs and concerns with sensitivity and care.
Renewal Management and Churn Prevention: Experience in managing account renewals and implementing strategies to prevent customer churn.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
Team and company offsite events
Specsavers eye care voucher
24/7 and 365 Days Employee Assistance Programme
Free Tea, Coffee and fruit every week – Basingstoke offic

Quick apply

Refine Your Search

customer success manager jobs in mortimer west end, ham

Customer Success Manager

Senior Customer Experience Manager

Customer Success Manager

Digital Customer Success Manager

Senior Customer Service Manager

Client Relationship Manager

Customer Operational Delivery Manager

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Success Account Manager

Partner Success Manager - Retail

Capture Manager

Porsche Personal Case Manager

Member Success Director

Sales Manager

Sales Operations Team Leader

Customer Success Team Lead

Customer Relationship Manager

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