The Delivery Partner Manager is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of Delivery Partner Managers assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The Delivery Partner Manager will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The Delivery Partner Manager will work alongside Regional on The Road (OTR) managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability.
The Delivery Partner Managers find and execute value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance and reliable capacity. As trusted advisors, Delivery Partner Managers work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality.
The Delivery Partner Managers will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.
The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.
Key job responsibilities
- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
- Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
- Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)
- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
- Be the voice of the DSP within and represent them within the AMZL business.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent
- Experience working with and managing third party vendors, or experience in reliability/maintenance environments
- Experience managing contingent workforce in a business with peak season
- Experience in English-language communication skills, both written and verbal
- Experience managing customer relationships
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- Knowledge of general AI tools
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
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