Met technician Work, Jobs in Mostyn, Fln (with Salaries)

Service Advisor
Georgesons —Prescot
- £28,000 - £30,000 a year
- Full-time
- Customer service
- English
- In-person
- Free parking
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Service Advisor

Georgesons
Prescot

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Free parking
Company pension

Qualifications

Customer service
GCSE
Upselling
English
Cash handling
Mechanical knowledge

Full job description

Job Overview
We are seeking a professional and customer-focused Service Advisor to join our automotive service team. The successful candidate will act as the primary point of contact for customers, ensuring their vehicle maintenance needs are met with exceptional service. This role involves managing customer interactions, recommending additional services, and maintaining accurate transaction records. The Service Advisor plays a vital role in fostering customer loyalty and ensuring smooth workshop operations.

Responsibilities

Greet customers warmly and efficiently, establishing a positive rapport from the outset
Listen carefully to customer concerns and accurately record vehicle issues and service requirements
Provide detailed explanations of necessary repairs and maintenance options, including upselling additional services where appropriate
Coordinate with technicians to schedule repairs and ensure timely completion of work
Handle cash transactions accurately and maintain proper financial records
Follow up with customers post-service to ensure satisfaction and address any further needs
Maintain organised records of all service transactions, appointments, and customer interactions
Keep the reception area tidy and professional at all times

Skills

Strong customer service skills with the ability to communicate clearly and professionally
Mechanical knowledge or understanding of automotive systems is advantageous for explaining services effectively
Proven ability in upselling services in a respectful and informative manner to enhance customer experience
Experience with cash handling and basic financial transactions
Organised with excellent attention to detail to manage multiple tasks efficiently
Ability to work well under pressure while maintaining a friendly demeanour
A proactive approach to problem-solving and a genuine interest in automotive care

This role offers an engaging opportunity for individuals passionate about delivering outstanding customer service within the automotive industry. The ideal candidate will be organised, personable, and eager to contribute to a high-quality service environment.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking

Experience:

Service Advisor: 2 years (required)

Language:

English (required)

Work Location: In person

Quick apply

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