About Us
Stadium MK is a 30,530-seat multi-purpose venue in Milton Keynes, home to MK Dons Football Club. Since opening in 2007, the stadium has become a leading destination for sport, events, and hospitality.
The site also includes the DoubleTree by Hilton Milton Keynes, a 304-bedroom hotel, and Arena MK, a versatile space hosting conferences, exhibitions, and live events. Together, these facilities create a dynamic and fast-paced environment offering a wide range of experiences for guests and clients alike.
The Role
We are looking for an organised, customer-focused Reservations Coordinator to join our Reservations team at DoubleTree by Hilton Milton Keynes.
This is an exciting opportunity to play a key role in managing hotel reservations, delivering exceptional guest service, and maximising room revenue. Working closely with departments across the hotel, you will ensure all reservations are handled accurately, efficiently and in line with Hilton brand standards, creating a seamless experience for every guest.
Key Responsibilities
- Manage individual reservations, amendments, rooming lists and guest name changes accurately and efficiently
- Process bookings and manage room inventory in accordance with company procedures
- Quote competitive rates using revenue management systems to maximise occupancy and revenue
- Deliver outstanding customer service through all communication channels
- Resolve guest enquiries and complaints professionally, ensuring a positive outcome
- Promote Hilton Honors and encourage guest loyalty
- Input and maintain accurate information within hotel reservation and property management systems
- Complete general administrative duties using Microsoft Office and hotel systems
- Build strong working relationships with colleagues across all hotel departments
- Support the Reservations team in achieving departmental targets and maintaining brand standards
- Ensure compliance with company procedures, health & safety and legal requirements
What We’re Looking For:
- Previous experience in a customer service role
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- Ability to prioritise workload and manage multiple tasks effectively
- Positive, professional and flexible attitude
- Ability to work independently as well as part of a team
- Confident using computer systems and Microsoft Office
- Calm and organised, with the ability to work under pressure and meet deadlines Passion for delivering exceptional guest service Strong problem-solving and negotiation skills
Desirable Experience:
- Previous experience in hotel reservations or events.
- Previous hotel front desk experience Experience using Property Management System
- Experience using Delphi
- Passion for hospitality and creating memorable guest experiences
Additional Information:
This role is typically 9-5 pm 5 days a week, Monday to Friday, but on occassion may require weekend shifts to the needs of the business.
If you are passionate about hospitality, enjoy providing exceptional customer service, and thrive in a fast-paced hotel environment, we would love to hear from you.
Why Join Us?
Join a globally recognised Hilton brand and be part of a friendly, supportive and professional team. Opportunities for career development and progression. Work in a fast-paced hotel and events environment. Play an important role in delivering outstanding guest experiences every day.
Our Commitment
Equality, Diversity & Inclusion
We are committed to creating an inclusive workplace that values diversity and welcomes applications from all backgrounds.
Safeguarding
We are dedicated to providing a safe and secure environment for all. Safeguarding is everyone’s responsibility, and all team members are expected to uphold our policies and procedures.
Application Process
To apply, please send: Your CV and cover letter outlining your suitability for the role
Pay: £25,500.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
