Events Assistant & Host
The award winning National Space Centre is looking to recruit a talented individual to organise and deliver small-scale conferences and events, ensuring first class customer service is delivered to all our corporate guests. This is a hands-on / physical role.
The National Space Centre is the UK’s largest visitor attraction dedicated to space and space exploration, welcoming around a quarter of a million visitors each year since its opening in June 2001. Venue Hire is a vital part of the business, exploiting the highly themed surroundings of the award-winning building and exhibition to provide a unique experience. It has become firmly established as one of East Midlands’ unique, premier event’s venue for a wide range of corporate events, from conferences to product launches, team building missions and evening dinners.
Reporting to:
Event Operations Manager
Hours:
Full Time 35 hours per week, with flexibility of times to ensure cover for corporate events. This will include regular early mornings, late evenings and weekends. There will be a requirement to support the business through working extra hours during busy and seasonal periods and weekends, so flexibility is a key requirement of this role.
Salary:
£28,385 per annum
Closing date for applications is 9am Friday 4th September. Interviews for shortlisted candidates will be held 11th and 14th September at The National Space Centre.
Key Responsibilities & Accountabilities
- Be able to deliver conferences and events of up to 100 guests
- Organise pre-event admin such as dietaries, event schedules & order logs.
- Lead events and be the main contact for event organizers.
- To provide excellent customer service throughout the event.
- Arranging and delivering the appropriate set-up and breakdown of events.
- Work as a part of the operational team, including during peak visitor periods.
- Ensure that all health & safety procedures, including fire and evacuation procedures and adhered to.
- Assisting in the maintenance of corporate hospitality equipment and reporting any faults to the relevant department.
- Ensuring the cleanliness and upkeep of conference and storage spaces
- Attend and contribute to regular corporate team meetings.
- Ensure stocks of corporate equipment are maintained, e.g. glasses, linen, cutlery.
- Undertake essential ordering of anything required to hold conference.
- Assisting with any ad-hoc duties necessary to ensure a successful event, include undertaking Space Crew duties, assisting with housekeeping and similar.
- Provide line manager with briefings of new ideas and/or product development.
- Assist in the operations during our Christmas parties
- Adhere to food hygiene regulations.
- Support in the training of casual members of staff
- Conduct regular stock takes and ordering any necessary equipment, eg linen, pencils, napkins
- Communicate with relevant teams regarding events/set up (kitchen, DMs, Education).
- Be a point of contact for casual staff
- Undertake in-house and external training as necessary.
- Other reasonable tasks as may be designated
Person Specification
- Ability to work effectively and efficiently within a busy environment.
- Ability to lead a team of Event Crew to ensure all tasks are completed efficiently and to the highest standards
- Ability to communicate and interact effectively with customers, other staff members/teams plus agency staff.
- A “can-do” attitude
- Reliable, with a responsible and positive attitude towards work.
- Ability to remain professional, and to adapt to a variety of often challenging situations
- Demonstrate excellent customer service and an understanding of the needs of the customers by building a rapport.
- Communicate directly with corporate guests in a polite manor during an event.
- Excellent organizational skills and high attention to detail
- Ability to work alone and as a member of a team
- Ability to meet deadlines and to handle a variety of tasks/priorities
- Ability to comply with manual handling safety procedures.
- Transport to and from work is essential and is the person's responsibility.
Knowledge/Skills/Qualifications
- 1 years’ experience delivering conferences and events.
- Knowledge of health & safety
- Knowledge of food hygiene and allergens
The successful individual will be required to undertake a Disclosure and Barring Service Disclosure.
