Retail customer service representative Work, Jobs in Mountsorrel, Lec (with Salaries)

Customer Service & Purchasing Coordinator
UK Shopping Mall Ltd —Rothley
- £26,000 - £29,000 a year
- Full-time
- English
- AI
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Customer Services Assistant
OurCoop —Mountsorrel
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
2h
Home Customer Service Advisor
NEXT —Leicester
- £13.29 an hour
- Part-time
- Computer literacy
- Computer skills
- Free parking
- Work from home
6d
Customer Services Assistant
Chelmsford Star Co-operative Society —Mountsorrel
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
1h
Customer Service Representative
HSBC Global Services Limited —Leicester
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
9d
Part-Time Customer Service Agent - Leicester
SIXT —Leicester
- £13,300 a year
- Part-time
- Sales
- English
- Paid training
- Annual leave
Quick apply
2d
Retail Customer Service Assistant - Nights
BP Retail —Nottingham
- Night shift
- Serving
- Café
- Annual leave
- Employee assistance programme
5d
Customer Service Advisor
NEXT —Leicester
- £12.90 an hour
- Full-time
- English
- Free parking
- Paid training
2d
Customer Service Advisor/Trainee Dispenser
Personal Homecare Pharmacy —Leicester
- £27,123 a year
- Full-time
- Inventory control
- Computer literacy
- Data entry
Quick apply
Retail Customer Service Assistant - Temporary
BP Retail —Nottingham
- Temporary
- Cleaning
- Café
9d
Customer Service Advisor
Yorkshire Building Society —Nottingham
- £24,500 a year
2d
Customer Service Assistant (Part-time)
The Lost City Adventure Golf —Nottingham
- £10.85 - £12.71 an hour
- Part-time
- Serving
- Bar
- Sales
- Store discount
- Employee discount
Quick apply
3d
Customer Service Representative
RXO, Inc. —Derby
- £26,437 - £26,500 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Employee assistance programme
- Life insurance
Customer Service Team Leader
Paddy Power —Leicester
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
9d
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Advisor
Cromwell —Leicester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service/Sales Assistant - Immediate start
Hive Organisation —Nottingham
- £1,800 - £3,000 a month
- Full-time
- Customer service
- No experience needed
- English
- Referral programme
Quick apply
1d
Customer Service Advisor
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Customer Service Assistant
KRB Retail —Nottingham
- £12.70 - £14.00 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
Senior Customer Service Advisor
Barclays —Nottingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
12d

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Customer Service & Purchasing Coordinator

UK Shopping Mall Ltd
Rothley

Quick apply

Job details

Permanent | Full-time
£26,000 - £29,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

Live chat
Supplier ordering
Customer service call handling
Inbound customer enquiry call handling
Ticket management
English
E-commerce
Procurement support
Purchasing
AI
Communication skills
Supply chain customer service

Full job description

About us

UKSM is a family-run ecommerce business in Leicestershire that has been trading online for over 20 years. We run seven websites across the creative, floristry, craft, gift and home décor market, selling to both retail customers and trade, and we handle the whole journey ourselves — buying, warehousing, despatch, customer service and accounts.

We are small, close-knit and deliberately not corporate. There are no layers to work through and nobody sits back while someone else is under pressure — people here genuinely work for each other. Our values run through everything: perseverance, accuracy, knowledge, teamwork, respect and dependability. They are how we hire and how we work, not a poster on a wall.

The role

This is a split role, roughly 50/50 between customer service and purchasing administration. It is an established position with proven processes and a colleague who has done it before you, so you are not starting from a blank page — but there is plenty of room to make it your own.

Half your week is front-line customer service:

Handling calls, tickets and live chat, and answering product, pricing and order enquiries
Resolving post-sale issues — damages, shortages and "where is my order" — including chasing couriers
Owning queries end to end and keeping key accounts updated on current and upcoming orders

The other half is purchasing and goods-in administration:

Checking supplier order confirmations against the purchase orders we have raised, and catching errors before goods are despatched
Creating electronic GRNs from delivery notes so the warehouse can book stock in accurately
Working with the Goods In team to confirm what has arrived, and reporting shortages and errors back to suppliers
Resolving PO queries with our accounts team and placing small restock orders

The two halves feed each other. Knowing what is arriving from suppliers makes you far better at answering the customer asking where their order is.

We are an AI-forward business — and we mean it

This is the part of the advert we would most like you to read twice.

AI tools are part of the daily toolkit at UKSM. Not a trial, not a side project, not something one person in the office is "looking into". We use them to strip repetitive admin out of the working day: reading and checking supplier confirmations, comparing documents against our system records, drafting and sense-checking replies, pulling together order and account histories in seconds instead of minutes.

The point is not to replace people. It is the opposite. Every hour of manual checking we remove is an hour handed back to the things that actually need a human being — the awkward customer problem, the supplier who has let us down, the judgement call that no tool should be making on its own.

You will be expected to use these tools every day, from day one, and to help build the written procedures around them so the work is repeatable by the whole team rather than locked in one person's head. You will also be expected to spot the next thing worth automating and say so.

You do not need to arrive an expert. Plenty of people are at the start of this journey and that is completely fine — we will train you. What we cannot train is the appetite. We want someone who is genuinely curious, who will try things, who will come back and say "I found a better way to do this" and share it with the team.

What we are looking for

Strong written and verbal communication skills, and fluent English
Strong attention to detail — much of this role is spotting the figure, code or quantity that is wrong
A proactive approach: finding problems before they find you
The ability to multitask and switch between reactive customer work and structured admin
A dedicated team player who is happy to pitch in wherever it is needed
Real enthusiasm for using AI tools daily, and for sharing ideas about them with colleagues
Familiarity with ecommerce businesses and/or warehouse operations is advantageous

No prior knowledge of our product ranges is required. We will teach you the products and the systems — bring the attitude and the attention to detail.

What we offer

£26,000 – £29,000 per annum, depending on experience
20 days holiday per year plus standard bank holidays
Workplace pension scheme
Free on-site parking
Staff discount across our brands
Full training on our systems, our products and the AI tools we use
A small, supportive team in which your ideas are actually heard and acted on

To apply

Apply through Indeed with your CV and a short note telling us why this role appeals to you. If you have used AI tools in your work — in any capacity, at any level — tell us what you did with them

Pay: £26,000.00-£29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in mountsorrel, lec

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