We are looking for a dynamic Rooms Operations Manager to take the lead on Revenue, Reception and Housekeeping operations. You will need strong revenue management skills, with a focused mindset to be able to support the HOD's in both Reception and Houskeeeping on delivering excpetional guest service and standards. The role would suit someone who wants to have a varied role, focused on sales and revenue strategies, but maintaining an operational link providing guest focused experiences with a unique personal feel, through the wider rooms team. A commercial mind set is needed so both priorities (revenue and service) can work in harmony without compromise. If you are sales and revenue focused and enjoy delivering amazing hospitality, then this opportunity will deliver in bucket fulls.
This role is full time and operates 5 out 7 days. Some evenings and weekends are expected.
Priorities of the role
- This is a senior role within the hotel reporting directly to the General Manager. There are also close working relationships alongside the Commercial Director and Central Reservations team
- You will have fully accountability for the Rooms departments (Revenue, Reception & Housekeeping) thorugh your HODs and will need to balance the requirements for analytics, strategy, presence and guest interactions
- A key focus is driving rate strategy, pricing and packages to support building a reputation for high quality experiences and the overall revenue goals across the hotel.
- You will be seen as an ambassador for the business, something we want you to be proud of. You will need to be principle led to support your Managers and encourage a team ethic that maximises potential through genuine coaching, development and training
- There is plenty of opportunity for creative flair and drive to give the current business a competitive edge. There is sginificant development underway and this role plays a key roel in fulfilling the transformation the hotel is going through
- This is a senior and demanding role so you will need to be prepared to independently grow and embrace change to be able to support the exciting growth plans ahead.
About the Hotel
Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48-key independent hotel blends heritage, space, and relaxed luxury.
Now part of The Loxley Collection, the hotel is undergoing a £10 million investment program, introducing an exceptional new spa and vitality hydro pool with a semi-retractable roof, enhanced leisure facilities, a 120-person function space, additional family suites, and an alfresco dining terrace. A newly designed kitchen sits at the centre of our culinary experience, driving an exciting and elevated food offering.
Polurrian offers a distinctive guest experience - from restorative spa escapes to memorable dining inspired by Mediterranean flavours and locally sourced ingredients. Whether guests visit for leisure, business, or family stays (four-legged companions included), our team creates the warm, welcoming atmosphere that defines the hotel.
With breathtaking coastal views, versatile gathering spaces, and a commitment to genuine hospitality, Polurrian on the Lizard is a destination where guests can truly relax, explore, and reconnect.
Experience, skills, qualifications, and behaviours
Essential
- 2 years’ experience within Revenue Management or a similar role
- Demonstrable Front of House success
- Demonstrable experience of budget & KPI delivery
- Strong communication skills
- Proactive and innovate thinker
- Fluent written and verbal English
- Employer loyalty
- PC literate
Desirable
- 5 years’ experience across Front Office, Reservations and Revenue
- Experience of independent hotels
- Experience of 4 & 5 star properties
- Direct Housekeeping experience
- Recognised industry qualifications
Person specification
Passionate about Revenue & Rooms
Self-motivated
Excellent attention to detail
Calm under pressure
Ability to influence a range of stakeholders
Adaptability and resilience
Able to think logically and problem solve
Empathetic but robust
Able to lead by example
Renumeration
Basic salary: £38,000
Bonus potential: Up to 10% on KPI delivery
Professional membership: Funding for full membership of one professional body
Learning and development: Access to role specific CPD and networking events
Company benefits
Staff Discount
Staff Meals
Life insurance
EAP and Wellbeing benefits
High Street Discounts
