Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
Cornwall Housing looking for a compassionate, proactive Housing Officer to join our Independent and Supported Living Services team. This is a fantastic opportunity to make a meaningful difference to the lives of older residents and people living in supported accommodation across Cornwall. Join us to create safe homes in strong communities for one and all!
About the role
In this frontline, community‑focused role, you’ll work closely with residents, Scheme Coordinators, and partner agencies to deliver a high‑quality housing management service that keeps people safe, supports independence, and strengthens neighbourhoods.
What you’ll be doing
- Manage a designated locality, ensuring excellent customer service and strong visibility within our schemes.
- Deliver core housing management services including tenancy management, compliance checks, and case management.
- Identify and respond to tenancy issues, safeguarding concerns, and anti‑social behaviour—using sound judgement and professional curiosity.
- Provide line management and coaching to Scheme Coordinators, supporting their development and service delivery.
- Build effective relationships with internal teams, care providers, statutory services, and voluntary organisations to support residents’ wellbeing.
- Carry out regular property and block inspections, addressing repairs, damp and mould issues, and safety concerns to ensure our homes remain safe and compliant.
- Lead and support community engagement initiatives, listening to resident feedback and helping shape local service improvements.
- Maintain accurate records, performance reporting and case management documentation.
- Support service improvements, procurement activity, resident consultation, and estate improvement projects.
About you
We’re looking for someone who is motivated by making a positive difference for residents. Y We’re looking for someone who is:
· A Level 3 qualification (or equivalent experience) in Housing, Health & Social Care, Community Development or similar.
· English and Maths at Level 2 (GCSE or equivalent).
· Experience applying housing legislation, landlord/tenant law, ASB management, or similar technical skills.
· 12–24 months' experience in housing, supported housing, or community‑based services.
· Evidence of effective record‑keeping, case management, and partnership working.
· Experience handling enquiries, complaints, and delivering high levels of customer service.
· IT proficiency, including Microsoft Office and database systems.
To find out more about the role and requirements, to view the Role Profile please copy this link into a new browser window. https://www.cornwall.gov.uk/media/tc3funio/500064_housingofficerisls_rp.pdf
Our offer to you
Salary: £36283.00
Working Hours: 37 hours per week
Contract Type: Permanent
Base:
Hybrid working – this is a scheme‑based role and will involve covering and visiting schemes across the locality, with some home working included as needed.
Your base will be our main office in Delvanie House, Truro TR1 3AY
What you’ll get from us in return is:
· A challenge like no other – Cornwall is unique and so are we!
· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
· A senior management team who will listen and support you, and encourage your ideas and creative thinking
· Investment and support in your continuous learning and development
· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
· And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles on Indeed – simply click on Apply to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is 11 August 2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for 18 August 2026 at Chy Trevail, Bodmin, PL31 2FR.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Pay: £36,283.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Truro TR1 3AY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- We are committed to improving employment opportunities for people with disabilities and we are a Disability Confident employer. An applicant with a disability who demonstrates that they meet the minimum requirements of an advertised position will be offered an interview and will be considered on merit. Do you consider yourself to be eligible for consideration under this scheme?
- If you have answered 'yes' to the previous Disability Confident question. We will make reasonable adjustments to help people with disabilities through the application and selection process. Please let us know any specific requirements needed to enable your participation and/or attendance during the selection process:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Truro TR1 3AY
