Location: Falmouth Town Centre
Hours: Part-time, 30 hours per week, Monday to Thursday, 9am to 5.30pm
Salary: £26,500 – £28,500 full-time equivalent, dependent on experience
Reports to: Financial & Operations Manager
Closing date: 01/09/2026 23:59
About Jarrang
Jarrang is a leading Email Marketing & CRM Agency, renowned for creating and executing innovative strategies for leading brands. Based in the heart of Falmouth, we pride ourselves on building strong relationships, delivering exceptional work, and being genuine in everything we do.
We are a collaborative and supportive team passionate about helping our clients succeed while creating a positive and enjoyable working environment for our team. We work together to have a strong growth mindset amongst our team, and we really embed and embody our values every day.
Our Core Values are Partnership, Authenticity and Delivery. This means we work collaboratively with our clients and each other, working together as if we are an extension of our clients’ teams. We are honest, approachable, open, have integrity, and bring personality into everything we do. Lastly, we take pride in high-quality work, meeting our commitments and delivering great results.
Our Growth Mindset
At Jarrang, we believe that learning never stops. We encourage our team to embrace challenges, seek feedback, share knowledge and continually develop both personally and professionally. By maintaining a Growth Mindset, we strengthen our expertise, support one another's success and continue delivering the best possible outcomes for our clients.
About the Role
This is a practical, varied role for someone who enjoys keeping things organised, accurate and running smoothly.
You’ll support the day-to-day operations of Jarrang across administration, basic finance, office coordination and team support. Your work will help the wider team stay focused, deliver great work for clients and create a positive experience for everyone who works with us.
We’re looking for someone with strong attention to detail, good numeracy, a positive attitude and the confidence to ask questions, learn and take ownership. You don’t need to arrive with every system or process already mastered. Experience using Xero would be helpful, but training can be provided for the right person.
There will be occasional trips through the year to our London office, and we have quarterly away days, which are two-day overnight trips to work on our organisational goals as one whole team.
We’re looking for the right person, not someone who can tick every box on day one.
You’ll suit this role if you:
- Are good with detail and take care to check your work
- Are comfortable working with numbers and basic financial information
- Enjoy being organised and keeping things on track
- Are reliable and do what you say you’ll do
- Are willing to learn new systems and processes
- Communicate clearly and ask questions when needed
- Enjoy supporting others and being part of a small team
- Are practical, adaptable and happy to turn your hand to different tasks
Key Responsibilities
Finance & Administration
- Carry out bank reconciliations in Xero
- Download invoices from supplier systems and maintain accurate records
- Upload documents to Docusign for signatures and track completion
- Support with filing and maintaining organised digital and physical records
- Assist with general administrative tasks across the business
- Use approved AI tools, where appropriate, to support routine administration, drafting and process improvement, while checking accuracy and protecting confidential information
HR & Team Support
- Provide basic HR administration support
- Assist with onboarding paperwork and employee records
- Help coordinate team events and internal communications
Office & Operations
- Keep the office organised, tidy and well stocked
- Order office supplies and monitor stock levels
- Arrange and book team travel and accommodation
- Prepare and send out merchandise and gift packs
- Support the smooth day-to-day running of the office environment
Person Specification
Essential skills, experience and attributes
- GCSE Maths at grade C/4 or above, or equivalent
- GCSE English at grade C/4 or above, or equivalent
- At least 1 years’ experience in an administration, office support, finance assistant, operations support or similar role
- Good numeracy and confidence working with figures
- Strong organisational skills and excellent attention to detail
- Good written and verbal communication skills
- Comfortable managing multiple tasks and priorities
- Confident using Microsoft Office, Google Workspace or similar tools
- Curiosity and willingness to learn how to use AI tools responsibly to improve efficiency and quality
- Reliable, proactive and willing to help where needed
- Positive attitude and team-oriented approach
- Willingness to learn new systems, including Xero and DocuSign if needed
Desirable skills and experience
- Experience using Xero or similar finance software
- Experience supporting basic finance or bookkeeping activities
- Familiarity with Docusign or similar systems
- Experience working within a small business, agency or busy office environment
- Experience supporting HR administration, onboarding or employee records
Desirable qualifications
- Qualification in Business Administration, Finance or a related subject
- AAT qualification or bookkeeping experience would be advantageous
Personal attributes
- Enjoys being organised and keeping things running smoothly
- Takes pride in delivering accurate work
- Is approachable, friendly and supportive
- Can work independently while also being part of a close-knit team
- Is adaptable and happy to support different areas of the business
- Has a calm, practical and positive approach
- Is comfortable taking responsibility for routine tasks and following them through
What we offer
- 25 days holiday plus bank holidays, pro rata
- Benefits package including private medical insurance, life insurance and income protection
- Opportunities for personal and professional development
- Training and support to help you build confidence in the role
- A supportive and friendly team environment
- Central Falmouth location
- Varied and interesting workload
- Flexible and collaborative working culture
How to apply
To apply, please send your CV and a covering note explaining:
- Why this role interests you
- Your relevant admin, finance, office or customer-facing experience
- Why you think you’d be a good fit for Jarrang
- Your availability and preferred working pattern
- Your notice period, if applicable
Applications should be sent to: [email protected]
Pay: £26,500.00-£28,500.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Application question(s):
- Do you have at least 1 years' experience in an administration, office support, finance assistant, operations support or similar role?
- Do you have strong organisational skills and excellent attention to detail?
- Do you have good written and verbal communication skills?
- Are you curious and willing to learn how to use AI tools responsibly to improve efficiency and quality?
- Are you willing to learn new systems, including Xero and Docusign?
Education:
- GCSE or equivalent (preferred)
Work Location: In person
