Operations Manager (Assistant Captain) - Moxy York
This position is based on a full time contract.
Gross salary - £competitive
We’re looking for someone who doesn’t just manage from behind a screen. This is a hands-on leadership role where you’ll live and breathe the MOXY vibe - rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it's handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you're the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office - we want to meet you.
Main Tasks and responsibilities
- Supports the General Manager in all aspects of the management of the hotel
- Customer service, guest relations and creating positive guest experiences
- Recruits and develops a team that delivers excellent service the Moxy way
- Ensure a profitable hotel operation in line with company goals
- Manage the team effectively and enforce company policies
- Actively involved in the day to day tasks of the team
- Strong Food & Beverage background - you know the ins and outs of running an F&B operation.
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Must have minimum 2 years hotel management experience
- Must have minimum 2 years team management
- Must have property management system (preferably Opera) experience
- Knowledge of Point of Sale system (preferably Micros)
- Knowledge of Food Safety & Licensing laws
- Knowledge of maintaining brand standards
- Event management, marketing or social media experience
- Personal experience of travel and travel industry
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
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About Hotel Co 51
Hotel Co 51 is a European hotel operator behind Moxy Hotels, Courtyard By Marriott, element by Westin and AC Hotels by Marriott. Founded in Amsterdam in 2020, the company operates a portfolio of hotels across 8 countries including The Netherlands, France, the UK, Belgium, Germany, Italy, Denmark and Poland.
With a strong belief that great hospitality starts with great people, Hotel Co 51 focuses on creating an environment where teams can thrive and guests feel genuine welcome. This people-first mindset shapes everything we do, from daily operations to the overall guest experience.
To learn more about Hotel Co 51, visit www.hotelco51.com
About Moxy® Hotels
Moxy offers a playful hotel experience for the young at heart. With 135+ properties open in over 25 countries and territories, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and join the fun #atthemoxy on TikTok and Instagram.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of compelling brands across luxury, premium, select, midscale, extended stay, and all-inclusive, with over 9,800 properties in 145 countries and territories as of December 31, 2025. Marriott franchises, operates, and licenses hotel, residential, timeshare, yacht, outdoor, and other lodging products all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.
