Customer service team lead Work, Jobs in Musselburgh (with Salaries)

Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith Group —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Team Leader
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Nightshift Manager
Sainsbury's —Loanhead
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
Team Leader
Card Factory —Edinburgh
- Up to £13 an hour
- Customer service
- Leadership
1d
Value Stream Delivery Lead
Computershare —Edinburgh
- Full-time
- Hybrid work
- Conflict management
- Work from home
1d
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
Analysis Lead
Royal London —Edinburgh
- Analysis skills
- Agile
- Communication skills
- Annual leave
Evening Knoopologist (Team Leader)
Knoops - George Street (Edinburgh) —Edinburgh
- £13.50 an hour
- Part-time
- Customer service
Quick apply
10d
`Retail Team Leader
Dunelm —Livingston
- £14.76 an hour
- Overtime
- Customer service
- Merchandising
- Mentoring
1d
Lead Appian Development Consultant
Valtech Group —Edinburgh
- SQL
- Mentoring
- Agile
Local Growth & Field Community Lead
Lightspeed Commerce, Inc. —Edinburgh
- Full-time
- Remote
- Hospitality
- Marketing
Quick apply
Lead Software Developer
Computershare —Edinburgh
- Full-time
- Hybrid work
- SQL
- Work from home
Team Leader (Part-time) - swim@
Swim Sports Company Ltd —Edinburgh
- £12,500 - £14,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Mentoring
- Employee discount
Fleet Delivery Team Leader
Indie Campers —Broxburn
- £28,000 a year
- Seasonal
- Driving
- Leadership
Quick apply
Key Lead - St. James Quarter, Hollister
Hollister —Edinburgh
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - George Street, Abercrombie & Fitch
Abercrombie & Fitch Co. —Edinburgh
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Marks & Spencer Team Leader

WH Smith PLC -
Edinburgh

Quick apply

Job details

Full-time
£27,479.40 - £31,000.00 a year

Qualifications

Sales
Merchandising
Supervising experience
Organisational skills
Communication skills

Full job description

Team Leader
Role Overview
We are looking for a motivated and hands-on Team Leader to support the day-to-day running of our busy M&S franchise store.
This is a key role within the store, responsible for leading colleagues on shift, maintaining high operational standards, delivering excellent customer service, and supporting the overall performance of the business. The successful candidate will be confident taking ownership of store operations, developing colleagues, and helping to drive commercial results.
Key Responsibilities
Leadership & Team Development

Lead by example and promote a positive working environment.
Supervise colleagues throughout the trading day, ensuring tasks are completed efficiently and to a high standard.
Provide coaching, guidance and support to team members.
Assist with the induction and training of new colleagues.
Support performance conversations and encourage colleague development.
Help build a strong, engaged and customer-focused team.

Customer Service

Deliver excellent customer service at all times.
Support colleagues in resolving customer queries and complaints effectively.
Ensure customers receive a welcoming and positive shopping experience.
Uphold M&S brand standards and values throughout the store.

Store Operations

Support the smooth running of daily store operations, including replenishment, merchandising and housekeeping.
Ensure shelves are fully stocked, displays are maintained and stock is available for customers.
Monitor product quality, availability and presentation standards.
Support stock control procedures and minimise waste where possible.
Assist with cash handling, store opening and closing procedures and operational checks.

Commercial Performance

Support the achievement of sales targets and store objectives.
Monitor store performance and identify opportunities to improve sales, availability and productivity.
Drive promotional activity and seasonal initiatives within the store.
Take ownership of store standards and commercial performance during assigned shifts.
Contribute ideas to improve operational efficiency and customer experience.

Compliance & Store Standards

Ensure compliance with company policies, health and safety requirements and food safety procedures.
Maintain high standards of cleanliness, presentation and organisation throughout the store.
Support stock accuracy, loss prevention and waste reduction initiatives.
Ensure all operational procedures are followed consistently and correctly.

Additional Responsibilities

Support workforce planning and the effective deployment of colleagues across the store.
Assist with recruitment, onboarding and colleague development activities.
Act as a key point of contact for colleagues during shifts, making decisions and resolving issues as they arise.
Lead the store in the absence of senior management, ensuring standards, service and operational requirements are maintained.

Skills & Experience
Essential

Previous experience in a retail, convenience or customer-facing environment.
Experience supervising, leading or coaching a team.
Strong communication and interpersonal skills.
Good organisational skills and attention to detail.
Ability to work effectively in a fast-paced environment.
A proactive approach and willingness to take ownership.

Desirable

Experience within food retail or convenience retail.
Experience managing stock, availability and merchandising standards.
Understanding of sales performance, KPIs and commercial targets.
Experience supporting recruitment, training or colleague development.

What We're Looking For
We're looking for someone who enjoys leading from the front, takes pride in high standards, and can motivate others to deliver a great customer experience. The ideal candidate will be dependable, commercially aware, and ready to take on increasing responsibility within the business.
Working Hours
This role requires flexibility and will include a mixture of weekdays, evenings, weekends and bank holidays.

Quick apply

Refine Your Search

customer service team lead jobs in musselburgh

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Team Leader

Lead Nightshift Manager

Team Leader

Value Stream Delivery Lead

Client Relations Manager - Core Client Relations team

Analysis Lead

Evening Knoopologist (Team Leader)

`Retail Team Leader

Lead Appian Development Consultant

Local Growth & Field Community Lead

Lead Software Developer

Team Leader (Part-time) - swim@

Front-End Technical Lead

Fleet Delivery Team Leader

Key Lead - St. James Quarter, Hollister

Key Lead - George Street, Abercrombie & Fitch

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