Position: Full time (37.5 hours per week)
Salary: £28,089.83 per annum
Benefits:
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal
- Free car parking
- Enrolment into company pension scheme
We have an exciting opportunity for a highly organised and customer-focused individual to join one of the UK's leading conference venue and hotel brands.
As a Sales Coordinator, you will play a key role within our Commercial Team, managing enquiries, securing new and repeat business, and coordinating events from initial enquiry through to delivery. You'll work closely with clients and operational teams to ensure every booking is planned accurately and every customer receives an exceptional experience.
This is a fast-paced and rewarding role that combines sales, customer service and event coordination. You will be responsible for building strong client relationships, maximising business conversion opportunities and ensuring event information is communicated effectively across our venues.
About Us
Based at Loughborough University Campus, our brand portfolio includes:
- Burleigh Court Hotel and Conference Centre (including Burleigh Springs Spa and Leisure Centre)
- Holywell Park Day Conference Centre
- The Link Hotel
- The Elite Athlete Centre and Hotel
- Loughborough University's conference, sports and events facilities
- Loughborough University Nursery
Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.
With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.
We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.
Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.
What You'll Do
As a Sales Coordinator, you will:
- Respond to incoming enquiries and proactively secure new and repeat business across our venue portfolio.
- Prepare professional quotations, proposals and contracts for customers.
- Conduct venue showrounds and pre-event meetings with clients.
- Follow up enquiries to maximise conversion rates and revenue opportunities.
- Coordinate all confirmed events, ensuring accurate input of booking details into company systems.
- Build and maintain strong client relationships, acting as a key point of contact throughout the customer journey.
- Work closely with operational teams to communicate event requirements and ensure smooth event delivery.
- Attend regular function sheet and operational meetings.
- Ensure event billing information is accurately recorded and processed.
- Support on-site event delivery and delegate registration when required.
- Undertake proactive sales activity, including telesales and business conversion calls.
- Support wider business development initiatives and commercial objectives.
About You
We're looking for someone who is enthusiastic, organised and passionate about delivering exceptional customer experiences.
You'll ideally have:
- Experience in a sales, hospitality, events or customer-facing environment.
- Strong communication skills, both written and verbal.
- Excellent relationship-building and customer service skills.
- A positive and proactive approach to sales and business development.
- Strong organisational and administrative abilities.
- Excellent attention to detail and accuracy.
- Good commercial awareness and a results-focused mindset.
- Confidence using IT systems and working with multiple priorities.
- The ability to work effectively both independently and as part of a team.
- Experience of event coordination or conference sales would be advantageous
Why Join Us?
You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience.
In return, you'll benefit from:
- A supportive and collaborative working environment
- Excellent development opportunities
- Competitive salary and benefits package
- The opportunity to work across an exciting and diverse venue portfolio
- The chance to be part of one of the UK's leading conference and hospitality businesses
If you're passionate about customer service, enjoy building relationships and thrive in a busy sales environment, we'd love to hear from you.
Come join our team!
To apply, please log onto the Imago website
To find out more about the role click here
Closing date: 2nd September 2026
Interviews to be held: 10th September 2026
Imago Venues are an Equal Opportunities and Disability Confident Committed Employer
