Customer support team leader Work, Jobs in Netherfield And Colwick, Ntt (with Salaries)

Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Customer Relationship Lead
Incora —Derby
- £32,000 - £34,000 a year
- Full-time
- Analysis skills
- AI
- Communication skills
Customer Support Team Leader
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
Customer Services Team Leader
Reconomy Connect —Newark-on-Trent
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Store discount
14d
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Customer service
- Team management
- Budgeting
Customer and Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
13d
Cafe Team Leader
Tesco UK —Hucknall
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
3d
TEAM MANAGER
Primark —Derby
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
1d
Events Crew Team Leader (Casual)
National Space Centre —Leicester
- £14.69 an hour
- Weekend availability
- Bar
- Customer service
- Cash handling
Quick apply
7d
Lead Contract Specialist
Fresenius Medical Care —Huthwaite
- Full-time
- Hybrid work
- English
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Team Leader
Paddy Power —Leicester
- From £13.25 an hour
- Employee discount
- Sick pay
3d
Key Lead - Highcross, Hollister
Hollister —Leicester
- POS
- Communication skills
- Store discount
- Employee discount
6d
Lead Customer Experience Manager
Sainsbury's —Matlock
- £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
17h
Team Leader - Service Delivery, Property Management
LRG —Derby
- Mentoring
- Training & development
Quick apply
3d
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply
11d

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customer support team leader jobs near netherfield and colwick, ntt

Sales and Customer Services Team Leader

Cover My Insurance
Grantham

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Job details

Permanent | Full-time
£32,000 - £35,000 a year

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Sales management
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Complaint handling
Performance management
Staff training
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Sales and customer service experience
Leadership
Team motivation leadership
Communication skills

Full job description

Job Summary

We are seeking a dynamic and motivated Sales and Customer Services Team Leader to spearhead our customer engagement efforts and drive sales performance. In this role, you will lead a diverse team, ensuring exceptional service delivery while achieving sales targets. Your leadership will inspire team members to excel, foster a positive work environment, and develop strategies to enhance customer satisfaction across multiple languages and markets. This is an exciting opportunity for a proactive leader passionate about customer success and sales growth.

Responsibilities

Lead, coach and motivate a team of Sales & Customer Service Representatives to achieve individual and team sales targets.
Monitor performance metrics, identify gaps, and implement action plans to improve conversion rates, upselling activity and overall team productivity.
Provide regular training and side-by-side coaching to enhance product knowledge, sales techniques and customer service skills.
Analyse sales pipelines, campaign performance and existing customer quote activity to identify opportunities for growth and process improvement.
Oversee the team’s use of CRM systems and ensure all customer interactions, updates and policy details are recorded accurately and consistently.
Allocate and triage inbound and outbound workflows, ensuring efficient handling of enquiries, warm leads and incomplete applications.
Review complex queries and escalations, providing guidance on product features, coverage, pricing and eligibility where required.
Ensure service levels and quality standards are met, balancing both sales targets and customer experience expectations.
Work closely with management to share insights on customer needs, market trends and emerging sales opportunities across products, services and education.
Provide feedback to internal teams (e.g., underwriting, operations, marketing) to support process improvements and enhance the customer journey.
Contribute to the development and refinement of sales scripts, processes, training materials and campaign strategies.
Conduct regular one-to-one meetings, performance reviews and coaching sessions with team members.
Support onboarding and training of new hires to ensure they are fully equipped to meet performance expectations.
Foster a positive, high-performance team culture focused on accountability, customer satisfaction and commercial success.
Provide phone-based support when required, including handling inbound and outbound customer calls to maintain service levels, offer cover for absences, and demonstrate best-practice sales and service behaviours.
Facilitate/complete UAT Testing for new products and product enhancements
Complaints management for customer service/sales at point

Requirements

Proven expertise in sales and customer service, with the ability to coach others in effective sales techniques and customer engagement.
Demonstrated ability to understand customer needs and guide teams in delivering tailored solutions
Exceptional written and verbal communication skills, with the ability to convey information clearly and influence both customers and internal stakeholders.
Strong proficiency with CRM systems and sales tools, with the ability to analyse data, monitor team performance, and ensure accurate documentation.
Excellent interpersonal and leadership skills, with the capability to foster teamwork, provide constructive feedback, and motivate staff.
Fast learner, able to absorb new product information, tools, and processes quickly—and support team members in doing the same.
Resilience, adaptability and strong problem-solving skills, with the ability to remain calm and solution-focused under pressure.
Advanced objection-handling skills, and the ability to coach team members on managing challenges and converting difficult conversations into sales opportunities.

Join us as a Sales and Customer Services Team Leader where your energy, leadership, and strategic insight will shape outstanding customer experiences while driving our business forward!

Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between 8:00am and 8:00pm, Monday to Sunday.

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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customer support team leader jobs in netherfield and colwick, ntt

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