Director of operations Work, Jobs in New Cross (with Salaries)

Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Operations Director
Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Travel
- Referral programme
Quick apply
14d
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Director of Oversight
Motability Foundation —Harlow
- £125,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
12d
Head of Area Operations
Achieve together —London
- £65,000 - £75,000 a year
- Employee discount
Quick apply
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Industrial Operations Director
Shobha Industries UK Ltd —London
- £128,000 a year
- Full-time
- Management
- Engineering
- Supervising experience
- Relocation assistance
- Flexitime
Quick apply
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
1d
Head of People Operations
Kooth —London
- £70,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Travel Operations Director
Flamingo Travel Ltd —London
- £72,000 - £98,000 a year
- Full-time
- Hospitality
- Master's degree
- Bachelor's degree
Quick apply
1d
Head of Licensing and Regulatory Authorisations
Tether Operations Limited —London
- Full-time
- Remote
- English
- Supervising experience
- Project management
Sr Director, ERP Technology & Operations
Gilead Sciences —London
- Full-time
- Hybrid work
- Customer service
- DevOps
- ERP systems
Senior Director, People Operations
Legora —London
- £251,600 - £296,000 a year
- Full-time
- IT
- Leadership
Head of Data Operations
Cancer Research UK —Stratford
- £90,000 - £98,000 a year
- Full-time
- Analysis skills
- Leadership
- Employee discount
Platform Operations Director
ClearCourse —London
- Full-time
- Hybrid work
- Azure
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
Head of European and UK Policy
Whatnot —London
- £200,000 - £276,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Work from home
Deputy Account Director
Chartwells —London
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Life insurance
Quick apply
Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Contracts
- Leadership
Executive Director of Public Impact
National Housing Federation —London
- £118,750 a year
- Hybrid work
- Management
- Travel
- IT
- Annual leave
- Flexitime
1d

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Head of Customer Operations

Redress Digital Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£5,800 - £7,200 a month

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
English
Leadership
Communication skills

Full job description

About the Role:

London is a fast moving hub for technology, services, and customer led businesses, and at Redress Digital Solutions Ltd, we bring that same energy into how we support our clients and users. We are building a modern digital service platform designed to make customer experiences smoother, faster, and more reliable.

We are looking for a Head of Customer Operations who can take ownership of our customer service strategy and daily operational performance. This role is not just about managing tickets or supervising teams. You will lead the full customer operations function, improve service quality, strengthen internal processes, and make sure every customer interaction reflects the standards of a professional and trusted digital business.

You will work closely with leadership, product, compliance, and support teams to make sure customer needs are understood, issues are resolved quickly, and service delivery continues to improve as the company grows.

Why Work With Us?

The Environment: Our office is based in Shoreditch, one of London’s most active business and technology areas. We value a professional, collaborative workplace where people are trusted to take ownership and deliver strong results.

Operational Impact: Customer operations is central to our business. You will have a direct voice in improving customer journeys, service standards, and internal systems.

Modern Service Approach: We use digital tools, clear reporting, and structured workflows to support customers efficiently and professionally.

Growth: You will have the opportunity to lead process improvements, develop team capability, and help shape the customer operations function as the business expands.

Key Responsibilities:

Customer Operations Leadership: Lead the customer operations function and ensure high standards across support, onboarding, issue resolution, and service delivery.

Team Management: Manage, coach, and develop customer support and operations staff. Set clear performance expectations and support team members in meeting service targets.

Process Improvement: Review existing workflows and identify ways to improve response times, escalation handling, customer satisfaction, and operational efficiency.

Service Quality: Monitor customer interactions, service metrics, and feedback to maintain consistent quality and identify areas for improvement.

Stakeholder Coordination: Work closely with product, compliance, finance, and senior leadership teams to resolve customer issues and improve the overall customer journey.

Reporting and Performance: Prepare operational reports, track KPIs, and provide clear updates on team performance, service trends, and improvement plans.

Escalation Management: Handle complex or sensitive customer issues with professionalism, sound judgement, and a solution focused approach.

What We Are Looking For:

Experience: 6 or more years of experience in customer operations, client services, service delivery, or a similar operational leadership role, with at least 2 years in a management position.

Leadership Skills: You can lead teams, improve performance, manage workloads, and create a positive and accountable working environment.

Operational Mindset: You understand how to build efficient processes, manage service standards, and use data to improve performance.

Customer Focus: You are confident handling escalations, improving customer satisfaction, and making decisions that balance customer needs with business priorities.

Communication Skills: Strong written and verbal English communication skills are required. You should be confident presenting updates to senior stakeholders and communicating clearly with internal teams.

Tools and Reporting: Experience using CRM systems, ticketing platforms, spreadsheets, dashboards, or customer service reporting tools is highly desirable.

Mindset: You are organised, practical, calm under pressure, and able to lead teams through busy operational periods while maintaining a high standard of service.

Pay: £5,800.00-£7,200.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

director of operations jobs in new cross

Head of Customer Operations

Operations Director

Director of Key Accounts

Director of Oversight

Head of Area Operations

Head of Operations

Industrial Operations Director

Director of Platform Operations

Head of People Operations

Travel Operations Director

Head of Licensing and Regulatory Authorisations

Sr Director, ERP Technology & Operations

Senior Director, People Operations

Head of Data Operations

Platform Operations Director

Head of European and UK Policy

Deputy Account Director

Head of Operations

Head of Operations

Executive Director of Public Impact

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