Considering a move to London? We'll support you as we have for many other Aussies wanting a solid stint in the big smoke!
Job Overview
s360 UK is a London based independent agency, backed by a 500 strong European AI Marketing company. We are looking for a Client Services Director with 7 to 10 years of experience and a passion for eCommerce and retail to join our growing team. Our London team of 30+ work closely together, acting as an extension of our client’s team for leading retailers such as Wrangler, Lee and New Era. In this role, you will support the Head of Client Services to evolve the service offering, drive the department vision, lead and pitch on some of our most complex brands, and coach and mentor the team to deliver quality work.
We are able to support the relocation and visa of the right candidate to join our team!
The Role
We're looking for a Client Services Director who is ready to drive impact for clients, is action-orientated and solutions-focused. To give you an idea of where you'll spend your time each month, the role is made up of the below key pillars:
Client Leadership & Strategy
- Lead the end-to-end digital strategy for 4-5 key eCommerce brands. You take full responsibility for hitting performance targets and executing proactive, annual roadmaps with precision.
- Translate high-level business goals into "big bets" and tactical levers across Paid Search, Paid Social, SEO, and Creative. You are comfortable discussing macroeconomic factors affecting performance, share trends that are highly relevant to their specific vertical, and can make the big calls when a strategic pillar needs to pivot.
- Take full responsibility for building authentic, trust-based relationships with Senior Stakeholders and Leadership Teams. You lead the narrative in strategy meetings and upsell opportunities.
- Take ownership of client performance in line with their goals (CAC, ROAS, MER, revenue). You transform complex data from GA4, TripleWhale, and core platforms into clear, actionable reporting, always focusing on the "why" behind the numbers.
Team Coaching & Development
- Partner with the Head of Client Services to build the next wave of Client Leads. You act as a hands-on coach and mentor for Associates, Managers, and Senior Managers, providing 1-1 guidance to develop their commercial, strategic, and leadership skills.
- While you own the high-level strategy, you actively involve Client Services Managers in day-to-day delivery. You shape and direct them in weekly trading, insights, and reporting, ensuring they are confident in taking full ownership of clients over time.
- Co-design, host, and own our internal training sessions. You will refresh and create training resources, playbooks, and templates that standardise best practices and capture “how we do things” in a clear, reusable way.
Internal Process & s360 Growth
- Contribute to the continuous improvement of our product, processes, and ways of working. You share learnings from your experience back into the wider business so they’re embedded for the long term.
- You will act as a thought leader, sharing insights both internally to elevate the s360 team, and externally to keep our clients (and the wider industry) ahead of the curve.
- You actively use AI to work smarter, giving you more time for high-level strategy. You encourage and mentor others to do the same.
- Shape a strong team identity rooted in transparency, accountability, and a “1% better” mindset.
What you bring to the team
We’re looking for a highly organised, emotionally intelligent leader who thrives on building genuine relationships. You act as the gatekeeper for impactful strategy, intuitively sensing client needs while proactively driving a culture of trust and authenticity across the s360 team. While we do not believe in rigid checklists, we’d like you to bring the following to the team:
- 7-10 years of Account Management & Strategy experience from an agency or in-house setting, with deep expertise in eCommerce/Retail.
- Experience leading, empowering, and coaching a team. You are comfortable setting high expectations and providing the mentorship needed to constantly develop talent.
- Proven ability to build integrated, full-funnel media plans across Paid Search, Paid Social, SEO, and Creative that align with commercial business goals.
- Comfortable with performance forecasting, budget pacing, and delivering clear reporting that ladders up to core KPIs (CAC, ROAS, revenue).
- A commitment to building meaningful, authentic relationships with key decision-makers. You are comfortable holding a room, leading strategy sessions, and pitching for growth.
- You are driven by performance, capable of identifying trends and risks early, and thrive in a fast-paced environment.
Why s360 UK?
At s360, our purpose is to transform retailers into ecom leaders. We plug expertise gaps for our clients and give brands access to a leading technology stack, designed for retailers. To be the best for our clients, this means we also put everything into transforming careers for ecom professionals too.
We’ve created a culture where people love where they work, and to put it simply, we’re in business to create exceptional growth opportunities for s360ers. We empower s360ers to experience career firsts that they wouldn’t get elsewhere, whether that is travel opportunities, exciting brands, learning and development or experiencing new digital firsts.
Our work environment is built around inclusivity, mutual respect, and built on a foundation of ‘attitude creates ability’ culture, which means we value the way you approach work, not just the skills you have. This means you’ll be joining a team of s360ers who are passionate about what they do, keen to collaborate, and will work hard to their best for their clients, but also have fun along the way.
Benefit & Perks…
We’re excited to have created a genuinely great place to work everyday, but also back this with a market leading range benefits & perks that include:
- We'll help you financially and operationally in relocating to London.
- Hybrid working with 40% of time in the office based on a schedule that suits you
- Flexible working hours and ability to work remotely internationally
- Between £250- £3,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development
- 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + tenure based additional leave, scaling from year 3 onwards
- Parental leave policy with up to 6 months at full pay as a primary carer
- Access to free mental health support and counselling
- Tech set-up including new iPhone & contract and a “home working tech kit”
- Summer Fridays! Early finishes in June, July & August
As part of s360, our London team is backed by the resources, technology & AI solutions of a 300-person agency. You’ll have the chance to work on global brands, collaborate with our international teams and travel, so we look for candidates with a global outlook.
Pay: £55,000.00-£70,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Health & wellbeing programme
- Private medical insurance
- Relocation assistance
- Sick pay
- UK visa sponsorship
- Work from home
Work Location: Hybrid remote in London SE1 1LB
