Assistant Store Manager
Boots Opticians – Weybridge
About the Role
We're looking for an enthusiastic, customer-focused Assistant Store Manager to support the day-to-day running of our busy Boots Opticians practice.
Working closely with the Store Manager and clinical team, you'll help deliver an exceptional patient journey while driving commercial performance and developing a motivated, high-performing team. This is a varied, hands-on role where no two days are the same—from supporting customers on the shop floor and managing store operations to assisting with clinical workflows and coaching colleagues.
If you're passionate about retail, enjoy leading people, and thrive in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
- Support the Store Manager in delivering the commercial and operational objectives of the practice.
- Lead, coach and motivate colleagues to deliver outstanding customer service and achieve business targets.
- Assist with recruitment, induction, training and ongoing development of the team.
- Create and manage staff rotas, holiday planning and day-to-day resource allocation.
- Support performance management, return-to-work meetings and colleague wellbeing.
- Help maintain high standards of merchandising, housekeeping and store presentation.
- Deliver an exceptional customer journey from arrival through to collection.
- Assist with clinical support activities, including patient pre-screening, dispensing, frame styling and accuracy checks (where appropriately trained).
- Monitor KPIs and identify opportunities to improve sales, customer satisfaction and operational efficiency.
- Ensure compliance with company policies, NHS requirements, professional standards and Health & Safety procedures.
- Act as Duty Manager in the absence of the Store Manager.
What We're Looking ForEssential
- Previous experience in a retail supervisory or management role.
- At least 6 months' experience working within an optical practice.
- Excellent customer service and communication skills.
- Experience leading, coaching or developing a team.
- Strong organisational and problem-solving abilities.
- Commercial awareness with the ability to drive performance.
- A willingness to learn and develop further within optics.
- Confident using IT systems and handling administrative tasks.
Desirable
- Optical dispensing experience.
- Experience supporting clinical services such as pre-screening or dispensing.
- Knowledge of NHS Optical Services.
- Experience analysing KPIs and implementing improvement plans.
Working Pattern
This is a permanent position.
Applicants should be able to:
- Commit to the contracted hours on a permanent basis.
- Work a variety of shift patterns.
- Work evenings and weekends as required.
- Travel to support nearby practices when required.
- Be aged 18 or over.
What We Offer
- Business Coaching to build ongoing clinical and leadership development.
- Performance-related bonus opportunities.
- Staff discount across Boots and Boots Opticians.
- Industry-leading optics training.
- Pension scheme.
- Flexible benefits, including holiday purchase, discounted gym membership and life assurance.
- Excellent opportunities for career progression within a growing Boots Opticians franchise.
Why Join Us?
At Boots Opticians, we believe everyone deserves exceptional eye care and outstanding service. We are committed to creating an inclusive, supportive workplace where colleagues can grow, develop their careers and make a genuine difference to our patients every day.
If you're looking to take the next step in your retail or optical career, we'd love to hear from you.
Pay: £29,500.00-£33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Experience:
- Retail or Optical: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
