Helpdesk manager Work, Jobs in Newbold, Dby (with Salaries)

Head of Implementation and Change Acceptance Manager
HSBC Global Services Limited —Chesterfield
- Full-time
- Financial services
- Banking
7h
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Nottingham
- £13.45 an hour
- 12 hour shift
- Driving
- Free parking
Quick apply
12d
Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Help Desk Administrator
VINCI Facilities UK —Sheffield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
2d
Senior Workplace Coordinator
Mitie —Doncaster
- Full-time
- Customer service
- Computer literacy
- Analysis skills
Senior Control Manager, Governance, Reporting & Audits
HSBC Global Services Limited —Sheffield
- Full-time
- Leadership
- Banking
8d
Business Development Director, Receivables Finance & Working Capital
HSBC Global Services Limited —Sheffield
- Full-time
- Hybrid work
- Business development
- Communication skills
7h
Reactive Caretaker
Amey Ltd —Barnsley
- £14.13 an hour
- Full-time
- School
- Employee discount
Quick apply
12d
HR Coordinator
Altrad —Goldthorpe
- Microsoft Office
- Administrative experience
- Human resources
- Employee assistance programme
Quick apply
2d
Fire & Security Engineer-Nottingham
City Facilities Management (UK) —Nottingham
- Full-time

More jobs to discover

Find similar jobs that you might be interested in.

Senior ERP Support Analyst
Quanex —Denby
In this role, you'll be the go-to expert for SAP Business One across the group, leading ERP support operations, driving continuous improvement, and helping…
Quick apply
Senior Technical Support Analyst
Perceptive —Nottingham
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Represent the team in technical meetings.

I want to receive the latest job alerts for helpdesk manager in newbold, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Implementation and Change Acceptance Manager

HSBC Global Services Limited -
Chesterfield

Apply Now

Job details

Full-time
7 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Financial services
Banking

Full job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Head of Implementation & Change Acceptance

The Head of Implementation & Change Acceptance (HoI&CA) is a senior leadership role within HSBC UK Channels and a key member of the UK Channels leadership team. You’ll lead the implementation and change acceptance agenda to support the WPB mission of “Opening up a world of opportunity”, ensuring the effective distribution of Red Brand Retail Banking across the UK and internationally.

You’ll drive sustainable growth by keeping customers at the centre of delivery, building an engaging and efficient operating model, and leading a high-performing team that values diversity, differentiation, and enterprise-wide collaboration.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

Lead the Implementation & Change Acceptance team to deliver impactful change across Customer Channels, spanning multiple concurrent initiatives.
Accountable for a portfolio of end-to-end deliveries, from design and delivery through embedment, adoption and benefits realisation
Establish and drive end -to-end journey accountability with journey owners, improving customer outcomes and experience across channels
Build and develop a high-performing cohort of Senior Implementation & Change Acceptance Managers, creating a flexible capability across change disciplines.
Own frontline readiness and change adoption, partnering with UK channels leadership to strengthen colleague capability, accountability and performance
Own the change acceptance framework including colleague testing, pilot governance, SME input and go/no go recommendations for initiatives originating outside of customer channels
Work with senior leaders across our wealth and affluent banking businesses to agree priorities and delivery timelines, balancing customer outcomes, risk, capacity and expected benefits.

To be successful in this role you should meet the following requirements:

Extensive experience in personal financial services/banking (or equivalent), with a strong track record in senior management and leadership roles.
Track record of delivering large scale change (digital and non-digital) that measurably improves business outcomes.
Demonstrated ability to translate strategy into delivery, improving business effectiveness in sustainable ways.
Proven experience leading and developing high-performing teams across multiple business areas.
Strong understanding of external market trends, with the ability to interpret and apply insights to deliver competitive advantage.
Evidence of building effective networks and enabling cross-functional collaboration and shared ownership.
Ability to inspire and engage stakeholders, creating momentum and commitment through change.
Comfortable operating in ambiguity with autonomy, exercising sound judgement and providing clear direction on complex issues without obvious solutions.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

helpdesk manager jobs in newbold, dby

Head of Implementation and Change Acceptance Manager

Senior Technical Support Analyst

Nights Role: Mobile Response Officer

Helpdesk Administrator

Customer Service Advisor

Help Desk Administrator

Senior Workplace Coordinator

Senior Control Manager, Governance, Reporting & Audits

Business Development Director, Receivables Finance & Working Capital

Reactive Caretaker

HR Coordinator

Fire & Security Engineer-Nottingham

More jobs to discover

I want to receive the latest job alerts for helpdesk manager in newbold, dby

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected