It engineer Work, Jobs in Newbold, Dby (with Salaries)

Service Desk Engineer
etiCloud Limited —Sheffield
- £26,500 - £28,000 a year
- 8 hour shift
- Customer service
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
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- Full-time
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- Azure
- Windows
- Microsoft Office
- Employee assistance programme
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Service Desk Engineer

etiCloud Limited -
Sheffield

Quick apply

Job details

Permanent | Full-time
£26,500 - £28,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Private medical insurance
Employee discount
Transport links
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
Desktop support
Customer service
Remote access software
IT support
IT
VMWare
vSphere
Active Directory
VPN

Full job description

Ready to take the next step in your IT support career?

etiCloud is on the lookout for a motivated, customer‑focused IT Service Desk Engineer to join our growing IT Service Delivery team in Sheffield. This is a brilliant opportunity to be part of a supportive, forward‑thinking Cloud / IT provider where your ideas are valued, your skills are developed, and your career can genuinely progress.

What’s the role all about?

As an IT Service Desk Engineer at etiCloud, you’ll be the trusted first point of contact for our customers—helping to keep their systems running smoothly and their users supported.

You’ll work within a collaborative support team, resolving day‑to‑day technical issues, investigating recurring problems, and escalating where needed. No two days are the same, and you’ll constantly be learning as you support a varied customer base in a modern cloud environment.

What you’ll be doing

Diagnosing and resolving technical issues
Managing incidents and change requests via our ticketing system in adherence to SLA’s
Supporting Windows, Active Directory and Microsoft 365 environments
Building strong customer relationships
Maintaining documentation and contributing to our knowledge base

Working hours

This role is predominantly office based with standard hours of 8 hours per day Monday to Friday and staggered shifts between 08:00–18:00, plus a late shift 12.00-20.00 on rotation, and on‑call rota.

Required Skills:

To be successful in this role it is essential to have experience of;

IT and desktop support in a business environment

Excellent attention to detail

Good problem-solving ability

Windows

Active Directory

Microsoft 365

Strong Customer Service skills

It would be advantageous to have experience of;

· Windows Server 2012 R2 - 2022

· Remote Desktop Services / Citrix

· VPNs

· VMWare vSphere

· Email Security Services

· Web Filtering

· Acronis Backup

If you do not have all the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams

Why join etiCloud?

Joining etiCloud isn’t just about getting a job—it’s about growing a career with one of the UK’s leading cloud-based IT providers. You’ll be supported every step of the way in a friendly, professional environment where your development matters. Here’s what you’ll get when you become part of our team:

· Competitive salary with annual reviews

· 28 days annual leave including bank holidays

· Continual career development and training opportunities

· Private medical insurance and wellbeing support

· Annual bonus

· Modern Sheffield office with free parking

Apply now and take your next step in tech with etiCloud.

Job Types: Full-time, Permanent

Pay: £26,500.00-£28,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Transport links

Ability to commute/relocate:

Sheffield S8 0XF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have the right to work in the UK with out future Visa sponsorship required?

Experience:

IT support: 1 year (required)
Windows: 1 year (required)
Active Directory: 1 year (required)
Microsoft 365: 1 year (required)

Work Location: In person

Quick apply

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it engineer jobs in newbold, dby

Service Desk Engineer

Level 2 Helpdesk Engineer

Doors engineer, Technical support

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