Support escalation engineer Work, Jobs in Newbury, Brk (with Salaries)

3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
4d
Field Service Engineer (Inside the M25)
Baxter —Newbury
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
VodafoneThree - Network and Integration Engineer
Vodafone —Newbury
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Employee discount
Senior Collaboration Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
VodafoneThree - Compliance Operations Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Mentoring
- Linux
- Employee discount
6d
Senior Infrastructure Engineer
Wasdell Packaging Ltd —Swindon
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- IT
- Free parking
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
IAM Engineer
Elanco —Hook
- Full-time
- Azure
- Organisational skills
- Leadership
OT Data Network Engineer
SSE —Reading
- £64,085 - £76,851 a year
- Full-time
- Azure
- Programmable logic controllers
- IT
- Employee discount
- Gym membership
12d
Systems Support Engineer (Hardware)
Infinitesima —Abingdon
- £40,000 - £48,000 a year
- Hybrid work
- Engineering
Quick apply
Automation Engineer
Home Bargains —Amesbury
- £59,216.52 a year
- Day shift
- Mechanical knowledge
- Store discount
- Annual leave
Quick apply
Product Owner
Keyloop —Hungerford
- £46,800 - £57,200 a year
- Hybrid work
- Computer Science
- Engineering
- English
5d
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- AWS
- Travel
- Computer networking
Technical Support Specialist (Control Systems)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Hybrid work
- Engineering
- Python
- Annual leave
Quick apply
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Azure
- Computer Science
- Engineering
6d
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
- Leadership
Maintenance Engineer
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- Maintenance
- Communication skills
- Free parking
- Life insurance
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring

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support escalation engineer jobs near newbury, brk

3rd Line IT Support Engineer

Communications Solutions UK
Reading

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Benefits

Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
TCP
ITIL Certification
Azure
CCNA
Technical support
Firewall
DHCP
ITIL
Computer networking
DNS
Mobile device management
SharePoint
TCP/IP
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

Job Description

Communications Solutions UK is a local family run business based in Reading. We deliver IT and communications hardware, services and support to small and medium sized businesses with integrity, care and trust. As a company, we enable our clients to work flexibly, communicate effectively and increase productivity.

To support our continued growth, we are looking for a 3rd Line IT Support Engineer & Administrator to help us deliver an exceptional service to our clients.

This is an exciting opportunity for someone who wants variety and diverse challenges. You will provide advanced IT support and from time to time on client sites. You will be part of a team that delivers projects, in addition to day-to-day support.

Role Description

This role is responsible for resolving complex escalated technical issues, speaking with clients, and ensuring tickets are resolved quickly and efficiently within SLA deadlines. You will be proactive in identifying issues, designing better outcomes for clients, and supporting the wider team with your technical expertise.

Responsibilities include:

Serving as the escalation point for complex 3rd line issues across the client portfolio
Designing, deploying, and maintaining Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, Entra ID, and Microsoft Defender
Building and maintaining PowerShell scripts to automate tasks and streamline client management
Designing and implementing Power Automate workflows to improve processes for clients and internally
Managing server infrastructure including Windows Server, Active Directory, Group Policy, DNS, and DHCP
Configuring and troubleshooting network infrastructure including switches, firewalls, VLANs, VPNs, and wireless environments
Managing Azure infrastructure including virtual machines, hybrid environments, and Azure networking
Leading infrastructure projects from scoping and design through to delivery and documentation
Performing proactive monitoring and maintenance of client systems using RMM tooling
Supporting and mentoring 1st and 2nd line engineers and sharing knowledge across the team
Keeping client records and case notes up to date across the CRM and ticketing system

Experience

4+ years' experience in a technical support or infrastructure role, with demonstrable 3rd line exposure
Deep hands-on knowledge of Microsoft 365, including administration, security configuration, and licensing
Advanced PowerShell scripting ability for Microsoft 365, Azure, and Windows Server administration
Proven Power Automate experience, including building multi-step workflows and integrations
Strong Windows Server skills including Active Directory, Group Policy, DNS, DHCP, and file services
Good networking knowledge including TCP/IP, VLANs, routing, firewalls, and switches
Hands-on Azure experience across compute, storage, networking, and identity
Highly customer focused with excellent verbal and written communication skills
Experience working within a Cyber Essentials, ITIL, or ISO aligned environment
Experience with RMM and MDM tooling such as N-central and Intune

Desirable Qualifications

Microsoft Certified Associate qualifications or higher (e.g. AZ-104, MS-102)
CCNA or equivalent networking qualification
ITIL Foundation or higher

Why work for us?

Communications Solutions UK is a family business. We are passionate about delivering great service and having fun. We work on a blended model with days spent in the Reading office and on client sites. Being a growing business there are always new and exciting things to get involved in. Bring your enquiring mind and sense of humour and we guarantee you will not be bored.

This role offers hybrid working and private healthcare cover.

Our office is based in Reading (near Junction 11 of the M4) and has plenty of parking as well as great public transport connections.

If you are excited about working for us and have most of the skills or experience, we are looking for, please go ahead and apply. You could be just what we need.

Job Types: Full-time, Permanent

Salary: £45k - £50K DOE

Benefits: Company pension, on-site parking, private medical insurance, work from home

Schedule: Monday to Friday

Work Location: Hybrid Office in Reading

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Reading RG2 8LW: reliably commute or plan to relocate before starting work (required)

Experience:

technical support or infrastructure role: 4 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in newbury, brk

3rd Line IT Support Engineer

Helpdesk Manager

Field Service Engineer (Inside the M25)

VodafoneThree - Network and Integration Engineer

Senior Collaboration Platform Engineer

VodafoneThree - Compliance Operations Specialist

Senior Infrastructure Engineer

Sr Tech Support Professional - Matrikon

IAM Engineer

OT Data Network Engineer

Systems Support Engineer (Hardware)

Automation Engineer

Product Owner

Data Centre Technician , Data Center Operations

Technical Support Specialist (Control Systems)

Network Engineer

Technical Lead - Backend

Maintenance Engineer

2nd Line Support Analyst

Data Centre Technician, Operations, IT, & Support Engineering

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