Concierge Work, Jobs in Newcastle, Dow (with Salaries)

Hotel Night Porter
The Avoca Hotel —Newcastle
- From £12.80 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
2d

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Hotel Night Porter

The Avoca Hotel
Newcastle

Quick apply

Job details

Permanent | Full-time
From £12.80 an hour
2 days ago

Qualifications

Bilingual
Hospitality
Multilingual
Front desk
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Overview

We are seeking a dedicated and professional Hotel Night Porter to join our team in. The Avoca Hotel. This role is vital in ensuring the smooth operation of our hotel during overnight hours, providing exceptional guest services and maintaining security throughout the premises. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong understanding of hospitality standards. Bar experience is also required for this role, along with availability from Thursday evening through to Monday morning. This position offers an excellent opportunity for individuals passionate about hospitality to contribute to a welcoming environment while working overnight shifts.

Responsibilities

Welcome and assist guests arriving during night hours, ensuring a warm and professional first impression
Handle guest enquiries via phone, email, or in person with courteous and efficient communication
Maintain security by monitoring CCTV, conducting regular patrols of the hotel premises, and managing access control
Respond promptly to guest requests or issues, providing solutions or escalating as necessary
Assist with administrative tasks such as check-ins/check-outs for late arrivals and maintaining accurate records
Coordinate with housekeeping and maintenance teams to address any room or facility issues promptly
Ensure the safety and security of all guests and staff during overnight shifts
Keep the reception area tidy and organised throughout the night shift

Experience

Previous experience in hotel reception, concierge, or hospitality roles is preferred but not essential; training will be provided
Strong phone etiquette and excellent communication skills are essential
Multilingual or bilingual abilities are highly advantageous to serve our diverse clientele effectively
Familiarity with guest services standards within a hospitality environment is desirable
Experience in security or night porter duties is a plus but not mandatory; training will be available for relevant responsibilities

This role offers an engaging opportunity for individuals committed to delivering outstanding guest experiences while working during the quieter overnight hours. We value professionalism, attentiveness, and a proactive approach in all our team members.

Pay: From £12.80 per hour

Work Location: In person

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Hotel Night Porter

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