It Work, Jobs in Newcastle, Nir (with Salaries)

Service Desk - Linux & MacOS
Methods Business and Digital Technology —Newcastle
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
11d
Technical Support Analyst
Netysoft Software and Business Systems —Newry
- £2,600 - £3,100 a month
- Full-time
- CRM software
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
6d
IT Helpdesk Technician
McAllister —Newry
- Full-time
- Up to 50% travel
- Customer service
- Computer literacy
Quick apply
IT and Cyber Security Business Development Executive
Yellowcom Ltd —Belfast
- £30,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Free parking
- Employee discount
Quick apply
9d
Buttercrane SC Customer service/Helpdesk assistant
BidvestNoonan —Newry
- £12.71 an hour
- Part-time
- Communication skills
Quick apply
12d
IT Service Delivery Manager
Alternative Heat —Banbridge
- Full-time
- Continuous improvement
Quick apply
AV/IT Estimator
OKTO Integrated Services —Lisburn
- £350 a day
- Hospitality
- In-person
- AI
Quick apply
2d
Solutions Architect
Camlin Group —Lisburn
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Health & wellbeing programme
Quick apply

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Technical Support Analyst
Netysoft Software and Business Systems —Newry
User Support:* Assist customers and internal users with technical queries and explain solutions in clear straightforward language. What We Are Looking For.
£2,600 - £3,100 a month
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6d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
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With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best…
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Service Desk - Linux & MacOS

Methods Business and Digital Technology -
Newcastle

Quick apply

Job details

Full-time
11 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Authentication
Technical troubleshooting
Desktop support
TCP
Customer service
User account provisioning
User account management
Firewall
Analysis skills
IT permissions management
Mac OS
IP networking
IT incident logging
SSH
Linux
Application support
SELinux
Network monitoring
Communication skills
Intune

Full job description

Service Desk Analyst – Linux & macOS

About Methods

Methods is a £100M+ IT Services Consultancy that partners with central government departments, agencies, and commercial organisations to deliver meaningful digital transformation. Established over 30 years ago and UK-based, we combine expertise in transformation, delivery, technology, and collaboration to create people-centred solutions that deliver lasting value.

Predominantly focused on the public sector, whilst continuing to expand its private sector presence, Methods combines deep consulting expertise with the capability and scale of the Alten Group, which acquired Methods in 2022.

Role Overview

We are seeking a Service Desk Analyst with strong technical support and troubleshooting experience across Red Hat Enterprise Linux (RHEL) and macOS environments. The role will provide first-line and second-line support for users, devices, applications, access and connectivity issues.

Key Responsibilities

Provide technical support and troubleshooting for Linux and macOS users.
Diagnose operating system, application, hardware, network and access issues.
Manage incidents, document resolutions and escalate complex issues appropriately.
Support user accounts, authentication, permissions and security controls.
Support device enrollment, compliance and configuration through MDM platforms.
Assist with software installation, patching and operating system updates.

Requirements

Linux / RHEL Skills

Confident Linux command-line and shell usage.
File, directory, permissions, user and group management.
Log and system monitoring using journalctl, tail, systemctl and similar tools.
Troubleshooting CPU, memory, disk and service issues.
RHEL package management using dnf and Red Hat Subscription Management.
Basic SELinux and firewalld knowledge.
Troubleshooting login, SSH, disk encryption and access issues.
Basic TCP/IP, DNS, Wi-Fi and VPN troubleshooting.
Network testing using tools such as ping, traceroute and nc.

macOS Skills

Good understanding of macOS Tahoe 26, Finder and System Settings.
Troubleshooting local and Microsoft Entra ID-managed accounts.
Password, authentication, Keychain and permissions troubleshooting.
Experience with Apple Business Manager (ABM) and MDM solutions such as Intune and/or Jamf.
Troubleshooting device enrollment, compliance and management profiles.
Application installation and troubleshooting using DMG, PKG, App Store and Company Portal.
Understanding of FileVault, Gatekeeper, firewall, System Extensions and security controls.
Troubleshooting macOS and application updates and patching.

Diagnostic Tools

Experience with:

Linux: Terminal, journalctl, systemctl, dnf and network diagnostic tools.
macOS: Activity Monitor, Console, System Information, Disk Utility, Keychain Access and Terminal.
MDM: Intune and/or Jamf management consoles.

Essential Experience

Previous Service Desk, Desktop Support or Technical Support experience.
Practical experience supporting Linux and macOS in an enterprise environment.
Good networking, security and endpoint-management knowledge.
Strong troubleshooting and analytical skills.
Excellent communication and customer-service skills.
Ability to work independently, prioritise incidents and escalate where required.

Desirable

RHEL certification or equivalent experience.
Experience with Microsoft Entra ID, Intune, Jamf and Apple Business Manager.
ITIL/service-management experience.
Experience working in a security-conscious enterprise environment.

Benefits

Methods is passionate about its people. We want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment

As well as this, we offer:

Development access to LinkedIn Learning, a management development programme and training
Wellness 24/7 Confidential employee assistance programme
Social events in our office– Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
Time off 25 days a year, with additional holiday purchase scheme.
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance of 4 times base salary
Private Medical Insurance which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Quick apply

Refine Your Search

it jobs in newcastle, nir

Service Desk - Linux & MacOS

Technical Support Analyst

IT Helpdesk Technician

IT and Cyber Security Business Development Executive

Buttercrane SC Customer service/Helpdesk assistant

IT Service Delivery Manager

AV/IT Estimator

Solutions Architect

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