Information systems security officer Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Service Desk Analyst
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
3h
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Chief of Staff to the Chief Security Officer
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £68,205 a year
- Overtime
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Security Officer
Mitie —Gateshead
- £13.58 an hour
- Customer service
- Communication skills
- Employee discount
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Work from home
4d
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Information Rights Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
7d
North East Support Officer
Mitie —Newcastle upon Tyne
- £15.15 an hour
- Customer service
- Communication skills
- Employee discount
1d
Support Security Officer
Mitie —Newcastle upon Tyne
- £14.58 an hour
- Full-time
- Bar
- Customer service
- Communication skills
- Employee discount
Assistant Scientific Officer (ID4858)
Animal and Plant Health Agency —Newcastle upon Tyne
- £26,025 a year
- Overtime
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3h
Assistant Student Support Officer (Flexible Deployment)
Durham University —Durham
- £21,855.20 - £30,378.00 a year
- Part-time
- Writing skills
- University
- Computer skills
- Annual leave
- Employee assistance programme
2d
Security Officer
ASEL —Newcastle upon Tyne
- £14 an hour
- Full-time
- Front desk
- School
- Employee assistance programme
3d
Quality Assurance Auditor & Advisor
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
10d
Technical Assurance Officer
Arvato —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Assurance Manager - Public Sector Fraud Authority (PSFA)
Cabinet Office —Newcastle upon Tyne
- £49,458 - £53,629 a year
- Full-time
- Presentation skills
- Travel
- Training & development
- Annual leave
3h
Strategic Prioritisation & Insight Advisors
HM Revenue and Customs —Newcastle upon Tyne
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Work from home
Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist
Cabinet Office —Newcastle upon Tyne
- £45,292 - £53,629 a year
- Full-time
- Presentation skills
- Travel
- Contracts
- Annual leave
9d
Futures in STEM Programme Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Computer Science
- Engineering
- Team management
- Annual leave
- Employee assistance programme
9d
Information Rights Team Leader
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Full-time
- Presentation skills
- Team management
- Organisational skills
- Annual leave
- Employee discount
Fraud Lab Digital Specialist
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Analytics
- Annual leave
- Employee assistance programme
4d

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Service Desk Analyst

Driver and Vehicle Standards Agency
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£30,485 a year
3 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
Technical troubleshooting
IT service management
Ticket management
Presentation skills
ServiceNow
Communication skills
CompTIA A+
Help desk
PRINCE2 Certification

Full job description

Details

Reference number

477540

Salary

£30,485

You will receive the London Weighting allowance of £4,000 if based at Uxbridge and this will continue when we move to Yeading

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

DVSA - Digital Operations

Type of role

Contact Centre
Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, Bristol, Leeds, Newcastle-Upon-Tyne, Nottingham, Swansea, Uxbridge

You can be based at any of the above locations, however if your chosen location is Uxbridge please note:
This role is being advertised in Uxbridge, however the contractual base will be Yeading.
While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location.
Please be aware that all employees will be required to work from the Yeading site once it reopens in 2028.
Employees based at Uxbridge will receive a London Weighting allowance of £4,000. This allowance will continue when the location moves to Yeading.

About the job

Job summary

Can you confidently resolve complex IT issues while delivering exceptional customer service across phone, chat, email, and ticketing channels using ITSM tools such as ServiceNow?

Have you developed strong troubleshooting skills across Windows and Microsoft packages, IOS Devices, and end-user technologies?

Are you a team player who is a proactive problem-solver who thrives in a fast-paced support environment and consistently exceeds service expectations, with a desire to provide exceptional customer service?

If so, wed love to hear from you!

The Service Desk team is at the heart of delivering exceptional IT support across DVSA, providing a vital link between users and technology. Working as part of a collaborative and customer-focused department, the team delivers 1st and 2nd line support, ensuring colleagues have the tools and assistance they need to work effectively. The department works closely with infrastructure, major incident, problem management, and external supplier teams to resolve issues, fulfil service requests, and drive continual service improvement. With a strong focus on customer experience, knowledge sharing, security, and operational excellence, the team plays a key role in maintaining reliable IT services while supporting the Agency's wider objectives.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

DVSA roles: Working for the Driver and Vehicle Standards Agency , Civil Service Careers

Job description

As a Service Desk Analyst, you will provide 2nd line remote IT support, investigating and resolving incidents and service requests escalated from 1st line support or raised directly by users. You'll troubleshoot a wide range of technical issues, support colleagues through multiple communication channels, and ensure all tickets/tasks are managed in line with agreed processes, SLAs, and KPIs. Strong customer service, communication, and problem-solving skills are essential to delivering a positive user experience.

Your responsibilities will include, but arent limited to:

1. Provide 1st and 2nd Line IT Support to internal users through different channel of communication including, telephone, live chat, emails and ITSM tools.

2. To action and respond to automated pro-active alerts generated by internal and external monitoring systems and provide advice, guidance, and assistance to users.

3. Performing in-depth end user device and software troubleshooting.

4. Timely escalation of relevant and more complex incidents/requests to internal and external support teams.

5. Takes responsibility for own timekeeping, performance, and the achievement of set targets, working within defined SLAs and adhering to set lunch, break times and Rota.

6. Assist in the creation and maintenance of supporting documentation, including updates, known errors and FAQs to all users.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

At least two years experience supporting windows and infrastructure, within an IT Service Desk environment.
Proven technical knowledge of end user devices, awareness of infrastructure and applications, technical skills in mobile device operating system (iOS), Active Directory administration and basic understanding of Azure/Entra.
Excellent Customer Service/Strong awareness of client needs and Flexible approach to work and good team working skills. Ability to assess, interpret and apply known skills to resolve Incidents.
Experience of service delivery and working within established Service Level Agreements using established ITSM tools, e.g. ServiceNow.
Has initiative and can work independently without excessive supervision. Self-motivated and pro-active

Additional Information

Qualifications

Candidates should hold ITIL V4 or V5 Foundation (or greater), SDI - Analyst Qualification/ A+ Certification, HP hardware accreditation or similar, or be willing to work to any additional recommended qualifications to support development whilst in post.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

A Rota will be in place to meet the current business hours of 7:30am 18:00pm, though as the business needs change there may be a requirement to work Out of Hours. We are currently reviewing working patterns and there may be a dedicated fixed working pattern added, to complement the rota. This however, will all be discussed with the successful candidate beforehand.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Making Effective Decisions
Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

Government Digital & Data Profession - Service Desk Analyst: Technical Understanding
Government Digital & Data Profession - Service Desk Analyst: Ownership & Initiative

Benefits

Alongside your salary of £30,485, Driver and Vehicle Standards Agency contributes £8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:

Providing IT Support to internal users through different channels of communication, including telephone, live chat, emails and ITSM tools.
Performing in-depth end user device and software troubleshooting.
Timely escalation of relevant and more complex incidents/requests to internal and external support teams.

The sift will take place from the 14/09/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours Making Effective Decisions, Delivering at Pace, Managing a Quality Service
Technical - Technical Understanding - Level: Awareness, Ownership & Initiative - Level: Working

Technical skills will be assessed against Service desk manager - Government Digital and Data Profession Capability Framework

The interviews will take place week commencing 28/09/2026

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Michael Broom
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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information systems security officer jobs in newcastle upon tyne, eng

I want to receive the latest job alerts for information systems security officer in newcastle upon tyne, eng

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information