Lead technical product owner Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
D365/Power Platform Technical Lead
Version 1 —Newcastle upon Tyne
- Full-time
- Azure
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
Quick apply
Technical Assurance Officer
ArvatoConnect —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
9d
Lead Development Representative
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
Lead Software developer (Angular & Node.js)
Scrumconnect Consulting —Newcastle upon Tyne
- AWS
- JavaScript
- APIs
13d
Sales Development Representative - Bilingual Spanish and Italian (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Bilingual
- Spanish
- Sales
- Annual leave
Quick apply
14d
Site Reliability Engineer
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
Cost Accountant
Ingersoll Rand —Sunderland
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
Field Sales Consultant - UK - Newcastle
SumUp —Newcastle upon Tyne
- Sales
- Communication skills
Quick apply
Principal Software Engineer Backend Technologies, Platform (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- DevOps
- System design
- Java
- Annual leave
Quick apply
AWS Architect
Version 1 —Newcastle upon Tyne
- Full-time
- DevOps
- Java
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior Software Engineer (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Lead Frontend Engineer - Java & Open Source (Private & FS)
Version 1 —Newcastle upon Tyne
- Full-time
- Java
- AWS
- JavaScript
- Employee assistance programme
- Employee discount
Quick apply
Inside Sales Manager - Platforms
Worldpay (UK) Limited —Gateshead
- Sales
- Bachelor's degree
- APIs
Quick apply
1d

More jobs to discover

Find similar jobs that you might be interested in.

D365/Power Platform Technical Lead
Version 1 —Newcastle upon Tyne
You will combine hands-on technical capability with leadership responsibility, shaping solutions, guiding development teams and interfacing directly with…
Quick apply

I want to receive the latest job alerts for lead technical product owner in newcastle upon tyne, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

lead technical product owner jobs near newcastle upon tyne, twr

Senior Software Engineer jobs in Newcastle Upon Tyne

Business Development Representative jobs in Newcastle Upon Tyne

Software Engineer jobs in Newcastle Upon Tyne

Sales Representative jobs in Newcastle Upon Tyne

Sales Consultant jobs in Newcastle Upon Tyne

Software Architect jobs in Newcastle Upon Tyne

Technical Lead jobs in Brighton

Technical Lead jobs in Cardiff

Technical Lead jobs in London

Artificial Intelligence Non Technical jobs in London

Technical Director jobs in London

Technical Lead jobs in Bristol

Senior Software Engineer jobs in Dundee

Senior Software Engineer jobs in Southampton

Senior Business Analyst jobs in London

Civil Engineer jobs in Birmingham

Senior Software Engineer jobs in Peterborough

Senior Software Engineer jobs in Shrewsbury

Healthcare Business Analyst jobs in England

Business Development Representative jobs in Grays

Client Engagement Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

lead technical product owner jobs in newcastle upon tyne, twr

Client Engagement Manager -Full time - Permanent - Gateshead

D365/Power Platform Technical Lead

Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)

Technical Assurance Officer

Lead Development Representative

Lead Software developer (Angular & Node.js)

Sales Development Representative - Bilingual Spanish and Italian (UK Remote)

Site Reliability Engineer

Cost Accountant

Field Sales Consultant - UK - Newcastle

Principal Software Engineer Backend Technologies, Platform (UK Remote)

AWS Architect

Senior Software Engineer (UK Remote)

Lead Frontend Engineer - Java & Open Source (Private & FS)

Inside Sales Manager - Platforms

More jobs to discover

I want to receive the latest job alerts for lead technical product owner in newcastle upon tyne, twr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected