Senior technical product owner Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Technical Support Representative Senior
Worldpay (UK) Limited —Gateshead
- Rotating shift
- Hybrid work
- Customer service
- Communication skills
Quick apply
10h
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- Travel
Quick apply
Contractor & Specification Sales Manager
Crown Paints —Newcastle upon Tyne
- Full-time
- Sales
- IT
- Communication skills
- Annual leave
Quick apply
3d
Senior Test Automation Engineer
Version 1 —Newcastle upon Tyne
- Hybrid work
- Java
- AWS
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
Applied AI Engineer (.NET/C#)
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
7d
Senior Software Engineer (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Senior Fullstack Developer
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- JavaScript
- APIs
- Employee assistance programme
- Employee discount
Quick apply
AI Software Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
7d

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Technical Support Representative Senior
Worldpay (UK) Limited —Gateshead
Partner directly with Enterprise customers, helping them maximise the value of Worldpay products and services through exceptional technical support.
Quick apply
10h
Technical Sales Representative
Integrated Power Services —Newcastle upon Tyne
This position will be expected to grow and develop existing customer accounts, advise customers on service centre capabilities, introduce new services to…
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senior technical product owner jobs near newcastle upon tyne, twr

Client Engagement Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

senior technical product owner jobs in newcastle upon tyne, twr

Client Engagement Manager -Full time - Permanent - Gateshead

Technical Support Representative Senior

Applied AI Engineer – Prompting & Evaluation

Senior Applied AI Engineer – Prompting & Evaluation

Contractor & Specification Sales Manager

Senior Test Automation Engineer

Applied AI Engineer (.NET/C#)

Senior Software Engineer (UK Remote)

Senior Fullstack Developer

AI Software Engineer

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