Job Type: 37.5hrs (Full Time)
Location: Office-based
Salary: To be discussed at interview / dependent on experience
Schedule: Monday to Friday, with flexibility required in line with service needs
About Unisus Care
Unisus Care is a domiciliary care provider committed to delivering safe, person-centred, reliable and high-quality care to people living in their own homes. We are looking for a highly organised, proactive and professional Service Delivery Scheduler to join our office team and play a key role in the day-to-day coordination of our care service.
This is an important role within the organisation. The Service Delivery Scheduler is responsible for ensuring that care visits are planned, covered, monitored and communicated effectively, helping to make sure clients receive the right care, at the right time, from the right staff.
About the Role
As a Service Delivery Scheduler, you will be responsible for preparing and maintaining staff rotas, allocating care visits, monitoring care delivery, responding to changes, and supporting the safe running of the service.
You will work closely with the Registered Manager, Quality and Compliance Manager, Service Delivery Coordinator, Lead Community Care Practitioners and Community Care Practitioners to ensure care is delivered safely, consistently and in line with client needs.
This role requires someone who can remain calm under pressure, manage competing priorities, communicate clearly and make safe, practical decisions in a busy care environment.
Key Responsibilities
Your main duties will include:
- Preparing and maintaining care staff rotas to ensure all client visits are covered safely and effectively.
- Allocating Community Care Practitioners to visits based on client needs, staff skills, continuity, location, availability and service risk.
- Supporting consistent care runs to promote continuity for clients and staff.
- Monitoring the rota throughout the day and responding to sickness, emergencies, cancellations, late calls, changes in care needs and urgent cover requirements.
- Ensuring visit times are realistic and consider travel time, medication timing, client preferences and assessed care needs.
- Identifying rota gaps and taking prompt action to resolve them.
- Communicating professionally with clients, relatives, staff and external professionals regarding visit times, changes, delays or concerns.
- Monitoring electronic care systems to ensure visits are completed as scheduled.
- Escalating missed visits, late visits, medication concerns, safeguarding issues, staff conduct concerns or changes in client presentation.
- Maintaining accurate records of rota changes, communication, concerns, actions taken and follow-up required.
- Supporting a culture of safe, person-centred and responsive care delivery.
- Working in line with Unisus Care policies, safeguarding procedures, confidentiality requirements and CQC expectations.
- What We Are Looking For
We are looking for someone who is:
- Highly organised and able to manage a busy workload.
- Confident using electronic systems, emails and Microsoft Office.
- A clear and professional communicator.
- Calm and solution-focused when working under pressure.
- Able to prioritise tasks and respond quickly to changing situations.
- Confident speaking with staff, clients, relatives and professionals.
- Able to make safe and practical decisions.
- Accurate with record keeping and attention to detail.
- Reliable, accountable and able to work well as part of a team.
- Committed to providing high-quality care and positive outcomes for clients.
Essential Requirements:
The successful candidate must have:
- Strong administrative or coordination experience.
- At least THREE years experience as a care coordinator or scheduling experience.
- Have access to a car and a valid UK driving license.
- Excellent communication and organisational skills.
- Good IT skills.
- The ability to work in a fast-paced environment.
- A professional and respectful approach.
- An understanding of confidentiality and safeguarding.
- The ability to remain calm when dealing with urgent issues or difficult conversations.
Desirable Experience:
- Previous experience in domiciliary care scheduling, care coordination or health and social care administration would be highly desirable.
- Experience using care planning, rostering or electronic monitoring systems such as PASS, Nourish, CarePlanner or similar would be beneficial.
- Knowledge of CQC expectations, safeguarding, medication timing and community care delivery would also be advantageous.
Why Join Unisus Care?
At Unisus Care, you will be part of a supportive and developing team that is committed to improving the quality, safety and consistency of care delivery.
This is a meaningful role where your organisation, communication and problem-solving skills will directly support clients, families and care staff.
We value professionalism, accountability, teamwork and a genuine commitment to doing things properly.
Apply Now
If you are organised, confident, professional and passionate about supporting safe and effective care delivery, we would like to hear from you.
Please apply with your CV and a short covering statement outlining your relevant experience.
Job Types: Full-time, Permanent
Pay: From £14.21 per hour
Application question(s):
- Do you hold a valid driving license and access to a car?
- Do you have at least three years experience in a rostering/rota capacity?
Work Location: In person
